Ensure positive client experience and positive outcomes to support business growth goals. Oversee and coordinate day to day accountabilities for a financial advisor office while ensuring policies, procedures, safety regulations, and behavioral expectations are consistently followed. Provide support, training, guidance, and act as a great resource to direct reports to maintain and enhance office processes. Acts as the first line of contact for office when problems with clients, vendors, equipment, or other business office issues arise.

Oversees and coordinates day to day accountabilities for a team of 4 Teammates including Patient Service Representatives and Business Office Clerks while ensuring policies, procedures, safety regulations, and behavioral expectations are consistently followed. Provides support, training, guidance, and acts as a great resource to direct reports to maintain and enhance center processes. Acts as the first line of contact for center when problems with equipment, patients, or other center issues arise.

Oversees and coordinates day to day accountabilities for a team of 14-15 Team Members including Patient Service Representatives and Surgery Schedulers while ensuring policies, procedures, safety regulations, and behavioral expectations are consistently followed. Provides support, training, guidance, and acts as a great resource to direct reports to maintain and enhance clinic processes. Acts as the first line of contact for entire clinic when problems with equipment, patients, or other clinic issues arise. Performs Supervisor responsibilities which support the day-to-day operation in the clinic, while upholding policies, acting in a manner consistent with Advocate Healthcare’s Behaviors of Excellence, and serving as a role model. Oversees corporate initiatives to promote the Advocate Experience, and Patient, Provider, and Team Member satisfaction. Supports the Practice Manager in a variety of clinic functions as needed or directed.

Provided strategic Human Resources solutions to support business growth of 8 brancheswith a total of 150 employees* Designed recruiting processes and conducted behavioral-based interviews to select high qualitytalent supporting the Bank’s growth objectives* Lead staff by setting personal example of dedication and commitment to results* Directed all Human Resources functions such as employee benefits, performance appraisals,return to work programs, training and development* Attained administrative budget results and present monthly status reports toExecutive VP* Initiated creative solutions for a wide range of opportunities and issues dealing withemployment laws and investigations to ensure smooth, efficient operations* Created and updated necessary employee documents such as handbooks and policies; adviseManagers about proper procedures and progressive discipline* Established all employee benefits vendors and maintain successful relationships* Oversaw all payroll and HRIS functions using ADP’s PayExpert, ezLaborManager, and HR Benefits software.* Recognized for valuable expertise in compassionate, credible counseling and building trustwith all staff members