Leslie Bass Email & Phone Number

Working in IT divisions for over 25 years provides me with experience in developing user-based materials and training for IT applications for business team members. As an IT Trainer and technical writer, I designed and developed instructional materials in all formats related to support of the company’s core business functions, as well as supporting the day to day office training. I create user manuals, class curriculums, quick reference cards, online support and teach classes. I collaborate with all areas of the business to develop needs analysis, course development, and evaluations for all trainings. I have worked in an LMS system as an admin for over 700 employees. In the last 5 years, I utilized multimedia technology and authoring tools to create e-learning modules that provided ongoing and new hire support for standard and required learning needs.An excellent trainer accustomed to Project Management phases and system deliverables. I achieve ongoing success with my IT teams by delivering excellent materials on time and within scope. I am skilled in all Microsoft Office products and have excellent adaptability to new systems and working environments. I pride myself in the service and continued support that I provide my students after training is completed as well as the rapport we build together during training. I have taught all levels of corporate employees from executives to new hires.Training Specialties: SAP, Insurance, Office automation software, Microsoft Office: Outlook, PowerPoint, Word, Excel, Adobe: Captivate 4-9, Contribute CS3, Acrobat Connect, Acrobat.Other: Snagit 13, Business Objects, SAP, SAP BEx Reporting, Kronos Timekeeping, Faxutil, IKON print/scanning devices, Avaya modular messaging, Audacity, Filmora, CANVA

Listed skills include Visio, Training, Captivate, Leadership, and 29 others.