Leslie Brooks, Mha Email & Phone Number

Rochester, New York, United States

Rochester, New York, United States

• Directed the implementation of evidence-based doll therapy across a multi-disciplinary team, for elderly patients with advanced dementia in the nursing home. Continued to monitor, assess and communicate progress with.
• Lead an interdisciplinary team of lab personnel, nursing leadership, informatics, and supply chain to reduce overall lab cancellation rate for a rural hospital to national benchmark utilizing lean techniques A3.
• Investigated and identified both human and data collection errors for system wide hand hygiene data capture. Continued to work with nurse managers and operational leaders at Newark Wayne to improve survey count by.

Flower Mound, Texas, United States

• Supervised, managed, and motivated a team of 26 individuals across multiple departments to ensure compliance and adherence to policies and procedures as well as the organizations values and strategies.
• Directed the implementation of new EMR software across a multi-disciplinary team. Developed new policies and procedures with the referral, admission, and billing process to achieve maximum operational efficiency.
• Introduced the concept of one-on-one meetings and hosted both one-on-one and group meetings with all team members to address arising concerns, resolve issues in a timely manner, and motivate and encourage all staff.

Flower Mound, Texas, United States

• Developed and implemented an automated system that allows authorization tracking for all services. Communicated and educated colleagues to ensure compliance and adherence to the new tracking system to prevent a.
• Analyzed and reviewed patient charts for proper coding and Medicare compliance and ensured weekly and monthly reports were completed for management.
• Extensive knowledge of home health and outpatient ICD 10 and CPT coding.

Flower Mound, Texas, United States

• Collaborated directly with the Surgical Program Coordinator, Clinical Liaisons, and Marketers to ensure proper documentation is obtained to establish a seamless transition for patients transitioning from scheduled.
• Received and logged an average of 180 patients per month. Verified insurance for eligibility and authorization to determine if services are covered and ensured proper staffing was available for every patient.
• Coordinated directly with hospitals, doctor’s offices, and other home health agencies to ensure all patient’s requests are met, including transitioning to inpatient rehab, skilled nursing facility placement, or direct.

Flower Mound, Texas, United States

• Performed intake for advanced referrals, completed insurance verification and authorization to determine if services are covered, and ensured proper staffing was available for each referral.
• Worked with patients, insurance payors, and internal departments of Baylor Scott & White Institute for Rehabilitation and Select Medical to resolve patient complaints, concerns and problems.
• Managed supply inventory by developing an in house inventory system that tracked supplies distributed to clinicians and patients. Confirmed proper billing of supplies to patients was executed. Maintained appropriate.

Flower Mound, Texas, United States

• Provided support to managers, colleagues, and office visitors by handling a variety of general office tasks in order to ensure that all interactions between the organization and others are positive and productive.
• Maintained a thorough understanding of all functions, programs, and policies of the organization in order to provide administrative relief to the senior and executive leadership team.
• Coordinated day to day operations of the office and made appropriate recommendations for changes to procedures, leading to the implementation of a paperless billing system.

Frisco, Texas

• Created schedules for 20 Registered Behavior Technicians and oversaw clerical operations including employee time off requests, no call no shows, and other absences including sick days.
• Completed the prior authorization process for ABA services including initial and on-going prior authorization for all patients receiving ABA.
• Scheduled ABA services and adjusted schedules based upon patient cancellations, no-shows, and patient adjustments to schedule due to external circumstances. Increased treatment time by 150 hours within two weeks.

Frisco, Texas

• Verified insurance benefits, documented within deTASO (EMR), and built cost estimates and payment plan agreements for evaluations, treatment, and preschool tuition. Effectively communicated estimates and payment plans.
• Maintained multiple excel spreadsheets for patient management that could not be analyzed through EMR reporting, along with weekly and monthly reports through deTASO.

Mckinney, Texas

• Worked in a fast pace, open 24/7, environment and created a positive patient and customer experience while ensuring all medication needs, regulatory compliance, and ethical standards are met.
• Meticulously data entered prescriptions and filled prescription orders quickly in order to satisfy patients’ needs.

Grapevine, Texas

Worked collaboratively with all levels of leadership to ensure smooth operations including transaction processing, merchandising, returns, and positive customer experience. Specialized in denim sales.

Grapevine, TX

Worked collaboratively with all levels of leadership to ensure smooth operations including transaction processing, merchandising, returns, and positive customer experience.

Arlington, Texas, United States

Maintained an enthusiastic and upbeat personality while operating a variety of games. Greeted park guests and maintained stock levels for prizes.

Master Of Science - Ms, Healthcare Administration

Bachelor’S Degree, Accounting/Pre-Medicine

Activities and Societies: Dean's List - Fall 2016 & National Society of Leadership and Success 2019