Leslie Campbell, Mba, Certified Sixsigma Green Belt Email and Phone Number

Implementing performance and process improvements in retail environments, applying change management and continuous improvement methodologies like Lean, Kaizen, and Six Sigma. Leading multidisciplinary teams on improvement projects, managing administrative requirements, conducting time studies, collaborating on process mapping, creating and maintaining SOPs, and working closely with field leadership to implement new procedures and enhance operational efficiency.

Led strategic product category plans focused on customer needs and profitability. Collaborated with cross-functional teams to optimize product assortment and procurement. Conducting performance analyses to refine strategies. Developed marketing and visual merchandising tactics, and supported content for digital channels, enhancing brand cohesion.

Oversaw daily operations, meticulously managing processes for efficiency. Led staff training and development, establishing key performance indicators and standard operating procedures. Implemented systems to boost profitability and minimize waste. Adjusted financial strategies to navigate a national lockdown during the COVID-19 pandemic, overseeing a brand overhaul and enhancing customer service. Ensured compliance with health and safety regulations.

Led the sales function, implementing strategies to boost financial performance and customer satisfaction. Developed self and others by fostering a culture of excellence and accountability with regular performance reports to superiors. Managed staff to maximize customer growth and enhance brand awareness. Collaborated with cross-functional teams to align product offerings with customer needs and launched campaigns to expand customer reach. Monitored market and competitor trends with agility to stay ahead in the industry.

Contract management of a diverse portfolio of high-profile, government, and commercial clients, enhancing customer loyalty and strengthening business relationships. Financial reporting to shareholders, continuously monitored market conditions, product innovations, and competitor activity to drive continuous improvement and adjust sales strategies accordingly. Actively collaborated with cross-functional teams to uncover new business opportunities. Mentored and developed sales teams. Key role-player in supplier negotiations and business acquisitions.

• Ensuring SAP ERP is functioning correctly• Managing and resolving any issues and potential risks • Presenting to various executives on a weekly basis• Meeting with CIO and CFO to ensure the maintenance of business relationships and identify new opportunities• Part of a specialised team responsible for maintaining the SAP BI, TRM and FICO local client support and SAP system implementations• Intermediary between business functions and technical support for various customers including Bank Windhoek, Development Bank, Agri Bank and Nampost Savings Bank• Performing as a strong member of a cohesive team with strict adherence to health, safety and statutory regulations, service level agreements, quality standards, governance processes and compliance requirements