At HNDL, we provide personalized logistics and project management services tailored to our clients during times of transition or to upgrade organization in their lives. Services include but not limited to storage and closet organization, A-Z moving coordination, assistance with wedding/funeral logistics, personal shopping, and any project that has been on your to do list that you simply do not have the bandwidth.

Program Manager, WeWork 08/2016 - 10/2019 New York, NYManagement Responsibilities:• Managed building teams to reach sales goals, operational excellence, workplace experience and execute on WeWork objectives• Led professional development within the team and made progression plans and recommendations to promote current employees• Direct line team management including performance reviews, progression plans and development of staffIndividual Core Responsibilities:Developed strategic community initiatives designed to foster positive business relationships between clients of WeWork. Solved client-related issues to ensure a cohesive community and manage client expectations. Designed and implemented rules, guidelines and best practices for the community to optimize client experience. • Maintained relationships with vendors and landlords• Oversaw facilities & operations on any repairs, maintenance, or updates required in building• Produced comprehensive quality control reports that allowed all stakeholders to improve client experience and satisfaction

Management Responsibilities:• Enforced a level of uncompromising cleanliness, including management of the team of Building Cleaning Associates to ensure cleaning and pantry responsibilities are executed daily to the highest standard• Operations management including building maintenance and cleanliness, client request and quality control• Supported the Community Manager in making strategic decisions regarding the operational and financial performance and process optimizationIndividual Core Responsibilities:• Identified the needs of prospective and existing clients and recommended tailored solutions responsive to their needs specific to operational inquiries,, business growth, and office upgrade logistics. • Developed and implemented lead generation and sales conversion strategies to maintain 100% occupancy in collaboration with the Community Manager• Inspected the daily ordering and receipt of product from vendors and prepared building expense reports and budgets for Community Management review

Individual Core Responsibilities:• Executed monthly client move-ins and move-outs• Assisted with building operations and maintenance to ensure the highest level of client experience• Greeted people who come in for tours, tracked walk-ins, scheduled tours, and sent confirmation emails• Organized weekly networking , educational, social events

Individual Core Responsibilities:Executive administrative professional with experience in financial. Provided high-level support to managing directors by handling confidential information requests, performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. • Maintained complex and detailed logistics, including proactive rescheduling of conflicts• Arranged conference calls and meetings, including coordination with administrative assistants for multiple senior level stakeholders• Organized all aspects for internal conferences and any offsites; including conference logistics and travel• Handled regular activities without prompting, and advised in advance with issues or delays, including proactive scheduling of visitor offices when executives are traveling to other local offices for meetings

Individual Core Responsibilities:Acted as company liaison and executive administrative support for multiple executives in wealth management and investment banking. • Maintained all executives ‘calendars and schedule meetings, business travel, & updated last minute changes accordingly• Completed all client & legal paperwork for wealth management, compliance, operations, and institutional departments• Performed clerical duties including but not limited to copying, faxing, scanning, writing letters, memos, and correspondenceKey Accomplishments Sourced highly rated moving company to complete office relocation seamlessly and successfully.

Individual Core Responsibilities: Second responsible for health club facilities operational health, revenue and budget forecasting, and implementing a positive client experience. • Prepared employees’ scheduling, duties, and submitted weekly hours • Supervised the fee structures and upgrades of overall income to the health club• Updated and filed membership contracts, invoices, renewals • Addressed members’ questions or concerns regarding membership or other club amenities Key Accomplishments: Produced a health club fitness challenge addressed to all members to achieve their goal weight within a time period. This promoted the achievement of healthy weight loss goals for our members in conjunction with more use of health club facilities.Upgraded from analog system to a digital to ensure when a fitness class was cancelled or rescheduled, clients were notified in real time. As a result, this improved overall client satisfaction. Continued use of Google applications for the utmost organization of information. Formed a new membership payment schedule as well as a penalty fee caused by slow or non-payment of dues. As a result, members paid promptly, eliminating inconsistent payments and ignored invoices.