Leslie Fung Email & Phone Number

Markham, Ontario, Canada

• Manage product life cycle of flagship reagent product: Maxpar Direct Immune Profiling Assay (cytometry reagent assay for immune profiling). • Drive new product ideation with Product Requirements Documents (PRDs), new product commercialization, strategic planning of product road map, and manage product life cycle of cytometry antibody products • Lead projects with customers, vendors, and internal stakeholders that impact customer success and product profitability, sustainability, and operational efficiency• Collaborate with cross functional teams including R&D, Operations, Sales and Marketing teams to fulfill market needs in a timely manner and maximize adoption

Markham, Ontario, Canada

• Integrated, re-branded, and re-introduced an on-market instrument product from an acquired company, including interpreting and re-designing graphical user interface of the operating software for the instrument• Analyzed survey data of market trends and competitive landscape to prioritize development of product features based on market needs; defined technical requirements and acceptance criteria with assessed risks for product release to balance customer and business needs • Created marketing collateral and sales tools including competitive battlecards, flyers, webpage, and product demonstration videos in consultation with marketing, corporate development, and technical teams

Markham, Ontario, Canada

• Translated Voice of Customers (VOC) to actionable feedback and advised on development priorities for internal software and instrument engineering teams for products in development and on market • Participated in the development of first-generation human immune monitoring product under ISO 13485:2016• Contributed to PRD and test plan drafting by evaluating feasibility and assessing risks as subject matter expert; troubleshot and mitigated problems during product development processes • Executed test plans (including customers testing) against product requirements and user satisfaction • Co-authored application and technical notes (3+) to demonstrate applicability of on-market products and increase customer adoption of products; generated figures from raw experimental data using bivariate plots and dimensionality reduction tools such as tSNE and Cen-se’ plots • Provided guidance to global technical teams on escalated customer questions regarding experiment planning, data analysis, new products, and software releases • Disseminated key learnings from R&D and technical teams to customer-facing teams: Technical Support Specialists (TSS), Field Application Scientists (FAS) and Field Service Engineers (FSE), sales and marketing teams

Markham, Ontario, Canada

• Participated in product development testing of the third-generation CyTOF system (Helios); provided VOC and proposed design changes to the development teams• Redesigned and improved usability of the graphical user interface of the operating software for Helios • Developed and implemented training curriculums for new users (20+)• Provided remote and in-person support to customers for experimental panel design, reagent application, instrument technology & operation, and data analysis • Performed on-market product testing to resolve issues escalated by customer support teams • Liaised between customers, TSS, FAS and FSE, manufacturing, operations and shipping/receiving to ensure accurate and timely delivery of requested products and services • Collaborated closely with internal teams R&D, Engineering, Manufacturing, Quality Assurance, Procurement, Shipping/Receiving to enhance customer experience

Markham, Ontario, Canada

- Performed Mass cytometry product testing for product development purposes- Coordinated and conducted customer training and demo (in-house and on-site)- Generated training materials and user protocols- Provided global customer support (remote and on-site) - Provided training to new hires for the R&D and FAS team

• Operated, optimized and acquired samples on the first generation CyTOF Mass Cytometer. • Assisted in the design of biological assays and analyzed CyTOF Data (FCS 3.0) with Flowjo and Cytobank.• Conjugated antibodies using MAXPAR metal labelling kits; validated and titrated conjugated antibodies using Nanodrop, ICP-MS and CyTOF Mass Cytometer. • Maintained cell cultures and stained cells with metal labelled antibodies and nucleic acid intercalator• Updated and maintained the inventory record of reagents and chemicals • Completed Flow Cytometry Training at UHN

• Conducted structured interviews for quality-of-life evaluation survey purposes, and prepared to handle various emergency situations in long-term care homes• Collected data from Toronto Rehab and Sunnybrook Hospital, as well as 30 different long term care homes across Ontario by surveying over 2000 residents as a team• Led, coordinated interview preparation sessions and assigned responsibilities to other interviewer• Collaborated with a team of 8 interviewers to complete interviewing assignments