Manage incoming emails, and correspondence efficiently, met SLA on Microsoft OutlookCoordinate meetings, conference rooms, and appointmentsMaintain office supplies, handle mail distribution, and ensure a welcoming environmentCollaborate with security to verify visitor credentials and access using secure softwareUtilize company systems for administrative tasks and visitor tracking

- Updated bespoke clients on their jewelry processes through client portals via Dubsado and Shopify- Maintained up-to-date expertise of gemstone, metal, and jewelry knowledge as well as policies regardingpayments, returns, and exchanges- Used Clientbook application to organize client base and automated follow-up reminders for clients’important life events, which implemented relationship-based targeting to personalize the userexperience with their purchase of handmade Storica jewelry - Managed ‘welded jewelry’ side of business; trained on boarding employees on welding chain rings,bracelets, necklaces and anklets, organized and ordered wholesale items from several chainmanufacturing companies, curated lists of best-selling styles and implemented this in social mediacontent for Instagram and TikTok advertisements

Implemented up-selling strategies such as recommending accessories and complementary stylistappointments to boost revenue & solved customer challenges by offering relevant products and services

Tracked expenses and income for businesses while organizing and maintaining bank statements forchecking accounts