Leslie Knapp Email & Phone Number

Philadelphia, Pennsylvania, United States

Customer Relations and Inside Sales - Accurately process customer transactions, orders and quotes; - Increase sales and order size by means of upselling, add-on sales, and offering promotional sales items; - Accountable for updating database and gathering key contact information; - Makes outbound calls to old, new, and existing customers, and develops new.

Wynnewood, PA

• Given sole responsibility for the accounts of key clients who receive special pricing, processing and customization;
• Identify, troubleshoot and record customer problems;
• Provide level 1 technical support on SAFARI Montage products via phone and email;
• Manage customer escalations and ensure proper handling of customer situations before escalating to level 2.

Wynnewood, PA

• Executed and coordinated MARC orders, which is a computerized cataloging system;
• Provided technical support to customers for MARC problems
• Assisted customers with website order access, walking them through initial set-up process;
• Provided co-workers with support in MARC record order entry.

Wynnewood, PA

• Managed incoming VHS and DVD orders via phone, fax, and email, providing superior customer support to educators and librarians;
• Answered customer questions related to products and services;
• Performed heavy-duty data entry work with minimal error.

Horsham, PA

• Provided information on educational products via phone, mail and fax;
• Provided customer support which included answering customer questions over the phone and entering orders;
• Assisted customers in keeping track of subscriptions, payment and orders.

Melrose Park, PA

Taught in a 3 year old classroom for 7+ years

Bs, Ifs Infancy & Early Childhood

Activities and Societies: Gymnastics Club

Education record

Activities and Societies: Gymnastics team, yearbook committee