Leslie Moss Email & Phone Number

Leslie is a Level 2 Ski Instructor with years of experience teaching in the Salt Lake City area. She is an outstanding communicator, known for winning trust of customers; specialist in instructing children, older skiers, specially-abled skiers, extended family groups, women, and first time skiers. Leslie is tailors her instruction & conversation specifically to her customers' wants, needs, skills, and interests. For Leslie, ski instruction is not a job, but a passion. MISSION STATEMENT:• Skiing is about Fun, Learning, Safety, and having a Great Day. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬KEY SUCCESSES:• SKI SCHOOL RANKING: Out of 400+ ski instructors, ranked #14 in 2012/2013 season based on hours taught, requests, performance, customer feedback, and certification level.• 2013 / 2014 SEASON: Number 1 PSIA-certified Level 2 instructor in 2013/2014 season.INSTRUCTIONAL PHILOSOPHIES:• ENJOY THE MOMENT: Ensure the customer feels good about buying lesson; provide comic relief.• DYNAMIC TEACHING ROUTINE: Never canned, always customized – teach to needs & wants: “why did you sign up for this lesson? What do you want to learn? Tell me what happened last time you tried skiing?”• KEEP IT REAL / KEEP IT INTERESTING: Where to eat/drink/shop; where to take the children; history of the specific ski area, history of the local town, history of local mining; PBS specials relevant to skiing/area/local history; skiing history in general; changes in ski equipment over the years, etc.RELEVANT QUOTES:• Meechie White, former Director of National Ability Center: “Leslie can teach the dead to ski.”• Customer to Stu Kerr, Ski School Supervisor: “You have to let me ski with Leslie the rest of the week – she has already broken me in.”▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬RELEVANT CERTIFICATIONS:• PSIA Level 2 Certified• PSIA Level 1 Child Specialist Certified• PSIA Level 1 Adaptive Certified

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  Associate Master Ski Instructor

  Park City Mountain Resort

  Nov 1989 - Present

  Provide individual or group instruction on skiing. Teach customers to ski using creative techniques tailored to age, experience, and ability levels. Ensure customer satisfaction; clarify customer expectations and goals at beginning of each lesson, maintain environment of safety, fun, and learning, and provide exceptional service.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬AREAS OF SPECIALIZATION:• FIRST TIME SKIERS: Reputation for taking first-day skiers and keeping them for entire week.• WOMEN & ELDER HOSTEL GROUPS: Establish rapport and assist customers to overcome fear & initial reluctance; record as #1 in Elder Hostel groups since 2000.• SPECIAL ISSUE CUSTOMERS: Selected routinely to teach “do over” classes and defuse anger of irate customers; recognized success in overcoming “discipline problem” children.• “MOJO” COACH: Assigned to customers who have had an injury or negative physical experience with skiing (such as a broken leg); very high success rate re-introducing former skiers to the sport.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬KEY ACCOMPLISHMENTS:• SKI SCHOOL RANKING: Out of 400+ ski instructors, ranked #14 in 2012/2013 season based on hours taught, requests, performance, customer feedback, and certification level.• 2013 / 2014 SEASON: Number 1 PSIA-certified Level 2 instructor in 2013/2014 season.• REQUEST HOURS: Achieved 300+ request hours in 2012/2013 – representing approx. $30K in gross revenue.• TOTAL SEASONAL TEACHING HOURS: Taught 500+ hours in each of the last 2 seasons.• ESTABLISHED PRIVATE CLIENT BASE: Personally maintain contact with skiers, families, coached kids, senior groups, women’s groups, Ski College groups, etc. Typical established client has been requesting my personal instruction for 5 to 10 years; many clients have been students/friends in excess of 15 years.• GROUP PROGRAM SUPPORT: Involved with and support multiple programs for many years: Elder Hostel, Ski College, and racing groups (Learn-to-Race, Farm Team).

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  Carnegie Mellon University