Leslie Mugan Email & Phone Number

• Lead cross-functional teams to develop and implement innovative solutions to support states in achieving defined education goals; generated over $10M in new business revenue.
• Collaborate with internal and external stakeholders to ensure solution quality and delivery.
• Produce research papers, blogs, and presentations that enhance NWEA's reputation in the market as an innovative provider.
• Develop proposals, reports, and other relevant documentation to secure funding for projects; contributed to the successful acquisition of nearly $3M in funding for two projects.

• Formulated a program vision and plan with the Account Owner that aligned with client strategic goals and budget requirements.
• Defined success metrics and a work breakdown structure to ensure clear communication of requirements and deliverables with internal and external stakeholders.
• Managed stakeholder communication and expectations, including presenting program updates to executive leadership.
• Led cross-functional teams in the development and execution of project timelines, budgets, and overall organization; facilitated effective change management efforts, resulting in increased team efficiency.

• Directed overall client portfolio management and engagement across the customer experience.
• Supported a team of 8 program managers to deliver software and assessment products; achieved high customer satisfaction rates and nearly $20M in revenue growth.
• Partnered with leadership and subject matter experts to develop and execute successful proposals, ensuring program excellence and client retention in a matrixed organization.

Monterey, CA

Directed the creation and implementation of work plans, schedules, and budgets in each department for customer deliverables to meet and exceed customer expectations. Continued to serve as project director for Louisiana’s online End-of-Course assessment

Monterey, CA

In a start-up business environment, demonstrated initiative and leadership in successfully developing and implementing two online programs (simultaneously). Served as program director for Louisiana’s new online Formative Assessment program as well as its online End-of-Course system program. Delivered the programs to the client’s satisfaction while running.

Monterey, CA

Conceptualized products to meet market needs and led interdepartmental teams in developing articulated work plans to meet requirements. Directed overall implementation of plans ensuring products were within budget and on schedule. Managed risk through development of mitigation strategies.

Washington, DC

Analysis and Reporting: Responsible for the planning, design, and production of the annual National Education Goals reports, to include the selection of indicators, updating of trend data, written analysis, and the organization and presentation of the data most useful to the Goals Panel's various audiences: policymakers, educators, researchers, parents.

Master Of Science - Ms, Public Management And Policy

Bachelor Of Arts - Ba, Economics