Reporting Analyst • Extracted and reviewed large volumes of data, identifying trends and generating presentations and dashboards to display requested information/metrics. • Provided analysis based on reporting to identify issues/root causes, trends and process improvement opportunities• Communicate effectively with colleagues at all levels of the organization to ensure thorough understanding of needs and requirements.• Modify reporting as required to accommodate updates to systems in use or format of raw data output.• Work with functional teams to access and understand data to be analyzed and to identify process improvement opportunities.• Communicated clearly, both verbally and in writing, at all levels within an organization to facilitate the transfer of information between all interested parties.• Manage requests from multiple sources across an organization, prioritizing workload to make deadlines and cultivate relationships.• Work with internal and external resources to identify needs for and implement supporting operational reporting.Functional Support Analyst • Gather detailed system requirements and translate them into design deliverables.• • Gathered detailed system requirements and translate them into design deliverables.• Acted as the liaison between technology teams and business units.• Worked with business and technology groups to identify needs and effectively communicate requirements to solution developers.• Conducted analysis, design, and testing of components of SAP ERP Central Component (ECC)• Identified test cases and created data to support functional test plan creation and execution• Managed system defects in HP Quality Center• Worked trouble tickets, identifying system defects to be resolved

• Review invoices and process for payment using SAP workflow• Research inventory adjustments to substantiate aged goods receipts• Gather and compare documentation from supplier records and plant warehouses• Facilitate a reduction in aged receivers from $1.7M to $900K

• Maintained course and offering information in corporate LMS and maintained data integrity for LMS assignment hierarchies. Moderated training sessions in Elluminate Live / LiveMeeting and Blackboard.• Generated Business Warehouse reports of course registration and completion for use by department director in monthly and quarterly Operations meetings.• Facilitated timely access to and completion of On Demand and distance learning sessions by troubleshooting trainee credentials and resolving data entry or validation issues.• Monitored help tickets relating to LMS access and learner transcripts, providing timely resolutions as required.• Provided team access to meeting registration links and project data, and created/maintained pages in SharePoint 2007 and 2010 including workflow assignments, update requests, hierarchical data and libraries• Recorded, edited and produced videos in Camtasia Studio 8, applied acute attention to detail in creating high-quality training materials.• Generated Requests For Payment in SAP for department contracts and supplies, guaranteed timely payment to vendors and availability of team resources.• Performed process mapping, documentation and other technical writing.

• Supported site as Power user and business/it liaison for SRM upgrade implementation • Coordinated training for all users on site prior to system go-live• Administer user access for SAP system • Monitor and report on electricity consumption for site location • Monitor purchase orders for capital expenditure projects using SAP ECC • Maintained contract data in SAP SRM• Generate requisitions for non inventory purchases using Click & Buy integrated with SAP SRM

Assist in implementing marketing campaign distributionEnter custom order into customer contact systemCreate & Send invoices to customers Review custom order invoices for accuracyMaintain proper product inventory levelsPrioritize orders to ensure completion in accordance with company policyConduct a myriad of other office duties as they arise

Created and maintained customer Master records, including contacts and hierarchiesResponded to Sales Representatives' SAP CRM questions.Reviewed/Analyzed upper management sales opportunity reports to ensure data integrityInstrumental in solving errors in sales opportunities for regional sales VPsUtilized public sources to assist sales managers with lead management issuesSupported sales and territory management team with territory assignments as neededGenerated sales management reports via the CRM@SAP sales portalMaintenance of SAPPHIRE Conference registrations via third party Customer Care ToolTested SAP CRM updates in Quality system prior to implementationDeveloped PowerPoint presentations used in a variety of company training scenarios Maintained company training materials on company intranet web portal Updated training material as neededMaintained all training materials on company's intranet portalInformed sales force about CRM system instability/outages

Application SupportReview software subscription agreements to ensure compliance with policyCreate/maintain customer software licenses in Siebel, SAP R/3 and CRM Create/maintain customer invoicing using SAP R/3 and CRM Troubleshoot licensing, software/hardware and web-access issues with usersCorrespond with subscribers via phone and email to resolve invoicing/licensing problemsGenerate invoicing in R/3 and CRM, review A/R for subscribers and account managersManage software/maintenance subscriptions for academic institutions the US and Canada Collaborate with colleagues globally to resolve procedural, contract and licensing issues.

Verified/Entered invoices into SAP/MS Access for East Coast offices Created requisitions and monitor purchase orders Created vendor records for corporate accounts payable Created training manuals & provide training for regional A/P functions (using SAP R/3 4.6)Acted as a liaison between vendors and corporate a/p regarding payment status Routed expense reports for approval using web-based software Assist with travel arrangements using web-based software Prepared schedules for invoicing customers - East Coast projectsValidated quote accuracy, costs and shortages in SAP and online project tracking system Created and maintained server files containing customer quotesCorresponded with engineers in PA, MD, NJ, and MA regarding project costsAssisted Business Manager in monitoring forecasted revenue