Currently studying Bachelor Degree in Business majoring in Management & HR. Open to opportunities.

As the head of the Business support team, I had accountability for the management and delivery of PwC Australia's administrative support to the Partners, Principals and Directors of the firm. Responsibilities undertaken to achieve this role include budgeting, resourcing, quality, structure and leadership of the firm’s Executive Assistants and management team.I have also attained experience in project work involving best sourcing strategy development, change management practices… Show more As the head of the Business support team, I had accountability for the management and delivery of PwC Australia's administrative support to the Partners, Principals and Directors of the firm. Responsibilities undertaken to achieve this role include budgeting, resourcing, quality, structure and leadership of the firm’s Executive Assistants and management team.I have also attained experience in project work involving best sourcing strategy development, change management practices including communications strategy and delivery as well as training needs development and delivery. Show less

As a Business Support Manager I am responsible for a team of 30+ Executive Assistants at PwC Melbourne. My role includes coaching, developing and inspiring staff members at various stages of their careers, developing and conducting learning and development programs, managing workflow, streamlining processes, as well as recruitment and performance management of staff.• Review and provide input into the effectiveness of the Business Support structure to ensure the business is supported… Show more As a Business Support Manager I am responsible for a team of 30+ Executive Assistants at PwC Melbourne. My role includes coaching, developing and inspiring staff members at various stages of their careers, developing and conducting learning and development programs, managing workflow, streamlining processes, as well as recruitment and performance management of staff.• Review and provide input into the effectiveness of the Business Support structure to ensure the business is supported in an efficient and cost effective way.• Be a visible, supportive and leadership presence to Executive Assistants.• Manage resourcing of all Executive Assistants within their area by monitoring coverage, allocations, overtime and sick/holiday absences• Act as the first point of escalation for Executive Assistants and the Business in relation to business support services, investigating and resolving issues as required and managing stakeholder expectations• Managing workflow in the Business Support Centres• Provide coaching and on-the-job training• Monitor and implement continuous improvement initiatives in relation to service delivery and feedback• Facilitate team communications and engagement providing direction through regular team meetings, with relevant information and updates• Foster a culture of support, teamwork, collaboration and high quality• Support the recruitment of Executive Assistants, including reviewing CVs and conducting assessments and interviews• Comprehensive onboarding and induction of new team members ensuring logistics and training are managed• Ongoing performance management of all Executive Assistants through a continuous process of planning, objective setting, review ratification and assessment and timely feedback• Identify performance, conduct, attendance, health or other HC issues and work with HC Relationship Manager to resolve these. Show less

Business Assistant (Actuarial, Risk & Forensic Team and FS Consulting) - Jul, 2010 - Sep, 2013- Providing professional and confidential, administrative and operational support.- Design and maintenance of FS Consulting online (internal) team room webpage using Sharepoint.- Responsibility for weekly pipeline reports, current industry knowledge circulation and coordination of regular topics/speakers for weekly Industry meetings.- Involvement in support staff recruitment and… Show more Business Assistant (Actuarial, Risk & Forensic Team and FS Consulting) - Jul, 2010 - Sep, 2013- Providing professional and confidential, administrative and operational support.- Design and maintenance of FS Consulting online (internal) team room webpage using Sharepoint.- Responsibility for weekly pipeline reports, current industry knowledge circulation and coordination of regular topics/speakers for weekly Industry meetings.- Involvement in support staff recruitment and training.Executive Assistant (Risk Advisory Services and Actuarial Teams) - Feb, 2005 - Jul, 2010- Providing professional and confidential, administrative and operational support.- Design and maintenance of Melbourne Risk Consulting (internal) team webpage using Sharepoint.- Provide various research and resourcing functions.- Provide support for pipeline tracking, job code creation, client billing and cash collection services.- Involvement in support staff recruitment and training. Show less

Executive AssistantCommunications, Media & TechnologyResponsibilities:• Provide professional and confidential secretarial, administrative and clerical support to Vice Presidents and Principals;• Extensive diary management, meeting organisation and preparation;• Coordinate complex national and international travel and accommodation;• Acting on behalf of the Vice Presidents in a range of situations, including internal and external relationship building;• Liaise… Show more Executive AssistantCommunications, Media & TechnologyResponsibilities:• Provide professional and confidential secretarial, administrative and clerical support to Vice Presidents and Principals;• Extensive diary management, meeting organisation and preparation;• Coordinate complex national and international travel and accommodation;• Acting on behalf of the Vice Presidents in a range of situations, including internal and external relationship building;• Liaise with high level corporate clients, senior management, consultants, administration and support staff;• Provide accurate and timely word processing support using dictaphone and copy typing, including the preparation and distribution of presentations, memorandums, reports, agendas and minutes as well as all correspondence;• Screen and assist with all telephone and other enquiries;• Management of all e-mail and other correspondence;• Preparation and action of timesheets and expense reports;• Involvement in support staff recruitment process as well as provide comprehensive administrative assistance in other recruitment activities;• Act as focal point for intellectual and team status information gathering and its various forms of distribution;• Coordination of team's marketing activities including development and maintenance of client/marketing database incorporating status, outcomes and historical data;• Administer focus groups by identifying, reporting and tracking internal/external opportunities as well as maintaining a full history and details of outcomes;• Event/function coordination and assistance;• Assist with and provide various research and resourcing functions;• Coordination of stationery requirements and all general clerical duties;• Additional adhoc projects. Show less

Member of the EFTPOS Project Team specialising in back office requirementsResponsibilities:• Providing technical support, office management and administration, project coordination and support to Manager ES&S;• Coordination of project team meetings involving internal and external project team members;• Design and maintenance of detailed merchant database to specific business unit reporting requirements;• Liaise with merchants, senior management, administration, support… Show more Member of the EFTPOS Project Team specialising in back office requirementsResponsibilities:• Providing technical support, office management and administration, project coordination and support to Manager ES&S;• Coordination of project team meetings involving internal and external project team members;• Design and maintenance of detailed merchant database to specific business unit reporting requirements;• Liaise with merchants, senior management, administration, support staff as well as internal and external services providers;• Preparation of monthly and adhoc reports, proposals and due diligence requirements for Manager ES&S;• Point of contact for service and operational queries and issues, advice and coordination of device replacement requirements;• Business referral coordination via EFTPOS Sales Team;• Device initialisation and encryption;• Merchant kit compilation;• Data input, update and reporting of: Merchant Performance; Sales Performance; Transaction Volumes; Business Referrals; Strike Rates; Terminal Performance. Show less

Experience in Chief Engineer's Office and Town Planning and Building Department

12 month Clerical Traineeship - Office experience in Main Office, Reception, Preparation Plant and Underground Operations, Geology and Surveyors Operations