I am a dedicated leader with 15+ years of experience delivering high-quality customer service, managing staff, and developing strategies to improve operational performance. I have expertise in leading projects, events and fundraisers. I excel at conflict resolution, as well as resolving complex problems for both customers and staff members. I build and train strong teams, develop their schedules, and evaluate their performance.# Expertise in Team Leadership, Customer Service, Project Organization, Customer Satisfaction, Technical Problem Solving, Troubleshooting, Data Collation and Analysis, Performance Improvement, Business Operations Management, Operational Improvement, Compliance Control, Conflict Resolution, Communication, Negotiation, Relationship Building, Public Speaking and Presentation, Empathy, Attention to Detail, MS Office