Leslie S. Redfield Email & Phone Number

Developed improved process flow for property damage claims handling, improving productivity and efficiency. Reviewed and analyzed findings of bodily injury claims files to define process deficiencies. Assisted with development of new Claims Audit process.

Corporate Claims Division, 2008 to 2009. Assessed operational status of states after roll-out of company’s most significant claims process change in a decade. Evaluated the impact of process initiatives to verify desired outcomes were achieved. Led team of eight specialists.

Company created training position to lead team of 36 auditors responsible for auditing claims handling across US including assessment of physical damage, injury, coverage, liability and fraud investigations, reporting to Senior Management Team. Trained new hires in all aspects of audit functions.

Corporate Headquarters. Launched 24 new claims service centers and responsible for process changes in all 54 service centers in 26 states. Spearheaded process changes across the U.S. Upgraded multiple software applications impacting more than 10,000 users. Led team of eight specialists, overseeing multiple simultaneous openings. Oversaw performance and led.