Leslie Rich Email & Phone Number

Minneapolis, Minnesota, United States

Set up to help coordinate the writing, recording, performing and administrative work for the various music projects I do.Website maintenance, web presence, royalties, financial administration, scheduling and future project management.

Brooklyn Park, Minnesota

Project Coordinator for an exciting and busy creative team within a large corporate church.Managing a multitude of creative requests from multiple departments.Media purchasingPrint buyingCopywritingEmail campaign rolloutSocial media account managingMarketing strategy consultingMusic bed creator

New Hope, Minnesota

• Initially hired as a consultant to help the company successfully utilize third-party sales avenuesand social media to increase sales. In July 2016, I was hired full-time.My main job responsibilities at the time were to.
• Hired and trained a dedicated online customer service and retail team
• Helped develop systems to improve customer service efficiency by streamlining responses andimproving team resources (Filemaker, Shopify and HelpScout)
• As part of the marketing team, implement strategies to increase sales and customerengagement through social media and email campaigns
• Part of a team that opened a new 2,400 sqft. retail location in New Hope, MN (August 2017)
• Organize and market clinics and events with high-profile, industry innovators

Greater Minneapolis-St. Paul Area

Part of a corporate team responsible for a successful coffee franchise business and 4 company stores. I was responsible for one 700k store with 18 employees. Responsible for day to day management, training and developing baristas to succeed and grow both as individuals and employees.Dunn Brother's has in house roasting daily and is renowned for freshness.

Saint Paul, Minnesota

• A unique opportunity to use my skills in helping a first-time, local, business man open and grow a small guitar shop.
• Hired, trained and managed 4+ employees covering sales, shipping and receiving, web management/social media, ordering and repair departments with a high level of customer service
• Implemented systems to streamline procedures allowing for future growth
• Built customer and vendor databases that were easily understood by all team members, allowing them to quickly connect customers to products and increase sales
• Developed strong social media and SEO strategies that generated a 10k strong database of customers, growing store traffic online and placing us in the top-five local music shop searches
• Developed and designed print marketing strategies that grew store visibility locally

• Multi-Unit, Senior Store Manager for Caribou Coffee Company (+$800k average unit volume), running the US Bank Plaza and Rand Tower locations.Started with Caribou within the first month of immigrating to Minnesota in.
• Started with Caribou within the first month of immigrating to Minnesota in 2004 as a Team Member
• Promoted to Shift Supervisor and then into the Manager In Training program in just over a year
• Awarded first store in July 2006
• Moved to the +$800k Multi-Unit location inside the Best Buy Headquarters (BBHQ) in 2008While at BBHQ for three and a half years:+ Managed 19+ employees+ Increased year on year sales by 9.9%+ Earned highest cash flow in.
• Moved to the US Bank Plaza location in 2012

Math, Sociology, Art, Computer And Technical Engineering

Northern Ireland Some coursework completed: 1 year of BTECH Diploma in Engineering that included passes in Electrical Engineering.

Gce Mathematics, Gce Physics, Gce Art, Cse English Language, Gce History, Cse English Literature