Leslie Sanchez Email and Phone Number

-Assign appropriate client service personnel to engagements by accessing information, reviewing options available and presenting recommendations based on subarea policies and client requirements. -- Challenge, as appropriate, scheduled hours and personnel to make sure of efficient utilization of resources.- Promote and monitor the sharing of resources; network with other team members across subareas and service lines to address resource needs and/or conflicts.- Identify and address scheduling risks (e.g., excessively high/low utilization, morale issues, performance issues, staff/engagement/client issues). Take action to decrease unassigned time and balance the workload of engagement teams.- Resolve conflicts with engagement team members to identify appropriate alternatives in a timely manner considering engagement requirements and developmental goals of supported staff.- Build relationships and communicate continuously with client service personnel to identify personal schedule preferences and/or career development goals- Appropriately prioritize staffing decisions by focusing on engagement needs.- Counsel supported personnel as needed/requested; raise issues to leadership as appropriate.- Work cross-functionally with other support functions, including recruiting, talent, and visa and immigration, to best support client servers.- Read, review and interpret utilization and scheduling reports. Utilize scheduling tools to assist in forecasting hours, tracking utilization and monitoring headcount. Communicate data to leadership and drive strategic conversations to track plan utilization.- Raise critical and complex issues identified to EM leadership.

• Count inventory of more than 500 products weekly and manage the register• Train and direct new employees up to three-four positions that they need to know• Assist wherever it is needed and resolve student employee and/or customer conflicts

• Served as the senior counselor when senior counselor was not present• Created, assisted, and supervised arts and crafts and sports activities with 20 participants of 9 year olds• Resolved participants’ conflicts and communicated the information to the parents

• Assisted the Executive Senior Associate Athletic Director with football communications projects • Collected data on former Syracuse football players and incoming student-athletes • Composed a biography on an incoming football coach and gathered information used in social media promotions