Leslie is our organizational guru and systems wiz. As Operations & Project Manager, she’s got her hands on every project to ensure our team is on task and on schedule. Communication is key during all of our projects so you’ll definitely be hearing from her!With an Office Management and Administrative career spanning over 20 years, Leslie continues to grow and remain current on business and technology trends. Attending annual conferences, workshops and online courses, she’s proud to call herself a lifelong learner.Leslie grew up and resides in beautiful British Columbia’s Lower Mainland where she project manages a household with two kids, a husband, a dog and a cat. Hockey practice, baseball games, swimming lessons and daily trips to the dog park keep this momma’s PM skills on point.

• Communicated with students from around the world via email and telephone regarding their enrollment, progress and completion of their Montessori Teacher Training Program. • Maintained student records with strict confidentiality and accuracy.• Prepared and distributed student Certificates of Completion.• Monitored and processed student payment plans.• Collaborated with instructors regarding the progress and/or circumstances of students requiring special assistance.

SERVICE ADMINISTRATOR• Work together with sales representatives (team of five) to review and produce customer equipment service contracts to ensure profitability and accuracy. Input equipment service contracts into company database.• Collect customer meter readings on a daily basis via email, fax and telephone and process customer invoices accordingly.• Provide customer service regarding equipment service contract related inquiries.• Prepare various reports and compile data for review by the Service Manager and Sales Manager to optimize business operations.• Assist with dispatch operations: receive and process customer service calls and supply orders, troubleshoot with customers regarding equipment malfunctions, and coordinate team of six technicians.OFFICE ADMINISTRATOR• Performed various bookkeeping functions including processing customer invoices/payments, processing vendor invoices/payments, collections and maintaining equipment service contracts.• Assisted with the implementation of industry specific database program (e-Automate).• Designed and created various marketing material such as brochures, business cards and flyers. Assisted with the design of company website.• Maintained inventory by ordering, receiving and stocking parts and supplies. • Telephoned potential customers to generate sales leads.• Trained and supervised new full-time and temporary employees.

• Implemented and delivered classes by compiling course materials, scheduling rooms and equipment, confirming instructor and coach assignments and verifying student enrollment.• Compiled reports and entered/edited data in Training Partner and Microsoft Access to facilitate course delivery and implementation.• Maintained class files from start to archive including running reports and verifying data.

• Sole Administrative Assistant to 35 employees and managers.• Prepared, formatted and typed various forms, spreadsheets, contracts and manuals.• Coordinated and booked corporate travel.• Purchased supplies for office use and maintained all office equipment.• Organized social and corporate events.• Member of Occupational Health and Safety Committee.

SECRETARY II – BUSINESS INSIDE SALES• Administrative support to Assistant Vice President – Business Inside Sales.• Prioritized all incoming communications for manager and relayed for action.• Coordinated manager’s busy schedule while arranging travel and meetings.• Processed expenses, invoices, Employee Service Records and time reporting using SAP. • Volunteered to become a team member on a company wide impacting project within the Human Resources Department.SECRETARY II – CHINOOK PROJECT• Provided clerical support for 9 employees and 11 managers.• Prepared various correspondence, presentations, reports and minutes.• Arranged meetings, travel and conference calls for approximately 11 managers.• Processed expenses and invoices using SAP.• Assisted Human Resources Department with confidential paperwork.

• Created, revised and issued tender documents under strict deadlines.• Answered public inquiries regarding purchasing and tendering procedures.• Produced extensive on-the-job manual for new employees on my own time and initiative.• Initiated the restructuring of an end-to-end process flow for tender documents, the implementation of which resulted in increased efficiency.

• Created general correspondence including proposals, letters, memorandums and faxes.• Produced various legal insurance forms and certificates.• Interacted with lawyers and followed up with adjusters regarding insurance claims.• Reception relief with ten lines.

• Reception with five lines and fifty locals.• Created documents such as minutes, memorandums, letters and forms for a team of 50 engineers.• Formatted and edited operations manuals using Microsoft PowerPoint.• Assisted with accounting duties.