Solutions Architect/Product Owner/Sr. Enterprise Business Systems Analyst/Project Manager
Performed in multiple capacities leading multi-year, post-merger, global, cross-domain enterprise business analysis, & solutions architect efforts for building a global Contract Management System (CMS) and Governance, Risk, & Compliance (GRC) System. Both systems & projects impacted every JHI business area. The core CMS integrated with complex product, distribution, client (operations), & multiple transfer agents’ data. The core GRC integrated with global risks, controls, risk assessments, KRIs, & KPIs for every JHI business area. Both systems had to adhere to compliance rules for each global region. Travelled to London 3 times to help ensure the success of both projects.• Both CMS & GRC: Partnered with leaders from every business area, executive management, multiple internal & Vendor development teams, & multiple Transfer Agent’s development teams to analyze current state processes & global operating models, define requirements with all business areas, & capture data needed for all business areas. Once understood, proposed comprehensive process & design solutions to simplify data capture (via iterative wireframe models), workflows (via swimlane diagrams), reports/reporting (via Excel spreadsheets of all reports/data), & downstream data interfaces (via Excel spreadsheets) based on current state disparate operating models. Additionally, I completed QA testing, prepared training materials, & trained all business areas. • CMS: Through my in-depth research & analysis, I identified numerous global business incongruencies & inconsistencies across multiple business areas, significant risks & risk events, & engineered / presented solution options to Executive Management for decisioning & resolution. As a result of my significant discoveries, the project was placed on an indefinite hold to allow Executive Management time to completely re-engineer the operating models globally for Legal, Compliance, Operations, & Distribution ahead of building the CMS.