Employed by DB Schenker, supporting GoogleManaged reverse logistics and packaging program processes, facilitated meetings with key leaders, and collaborated with program teams to ensure timely decision-making and effective communication between project stakeholders at all levels.

Employed by DB Schenker, supporting GoogleEnsure compliance with SLAs and program operating procedures. Coordinated movements through ticketing and communication with the Data Center Operations team.

Manage hiring, training, retention and performance of the customer service teamDevelop procedures and policies for better handling of customer correspondence and customer complaints.Ensure all customer inquiries are handled in accurate and timely fashion.Schedule meetings with the internal teams to discuss and resolve customer service failures/customer concerns on time.Monitor business and process metrics to measure and manage customer service effectiveness.Monitor and… Show more Manage hiring, training, retention and performance of the customer service teamDevelop procedures and policies for better handling of customer correspondence and customer complaints.Ensure all customer inquiries are handled in accurate and timely fashion.Schedule meetings with the internal teams to discuss and resolve customer service failures/customer concerns on time.Monitor business and process metrics to measure and manage customer service effectiveness.Monitor and respond to consumer-initiated Internet blogs and websites.Oversee and maintain call center operations including its staff and statistics. Show less

Handled incoming calls or inquiries from prospective customers or clientsResponded to Internet LeadsCompleted supporting paperwork and data entry as requiredScheduled appointments for Salesperson.

Handled incoming calls or inquiries from prospective customers or clients.Responded to Internet Leads.Completed supporting paperwork and data entry as required.Handled all Lease Retention customers and assisted with Lease End options.