Leslie Wilson, Clss Email & Phone Number

Indiana, United States

Jasper, Indiana, United States

Jasper, Indiana, United States

- Responded to customer and driver inquiries; addressing concerns and providing solutions in a timely and professional manner- Ensured high customer satisfaction rates- Collaborated cross-functionally to resolve customer concerns- Developed customer and internal knowledge base articles, customer training materials and documents internal processes; requiring gathering and understanding business needs- Led customer training- Maintained accurate and detailed records of customer interactions and resolutions- Worked alongside the accounting team to maintain billing practices

Indianapolis, Indiana

- Registration and titling of a multi-state vehicle fleet- Maintained spreadsheets of vehicle registration and title information- Sourced, organized and maintained electronic records of all vehicle registrations and titles- Entered DVIR data for a fleet of vehicles- Demonstrated ability to manage multiple complex assignments

Indianapolis, Indiana

Manager, Tax Product 2011-2017- Directed collaborative teams in the design and execution of new project plans, initiatives and training- Designed and trained on new curriculum including handbooks, job aides, process flows, webinar content and Standard Operating Procedures- Translated customer needs into action steps that produced high-quality deliverables and valued solutions-Utilized project management and Lean methodologies in collaboration with management and clients to capture and develop best practices to improve performance, limit waste, increase quality and achieve results- Designed, sources and maintained a SharePoint library for information sharing- Developed a tax credit report deliverable schedule to ensure timely submissions- Partnered with management to drive revenue and provide metric reporting- Analyzed complex datasets in the creation of client tax credit reports- Coached a staff of three (3) mid-level managersSenior Tax Consultant 2010-2011- Researched and comprehended Federal and State laws and statutes in the calculation and defense of employer-based tax credits and incentives- Communicated effectively with clients to ensure their needs and expectations were continuously met- Analyzed client data to calculate over $300 million in Federal and State tax credits - Coached and trained a tax consultant staff

Indianapolis, Indiana

-Coordinated the shift of reporting responsibilities from multiple departments to a central location; required collaboration throughout the organization- Delivered training curriculum for new reporting procedures to staff virtually and in a classroom setting- Generated performance reports for the Executive Leadership Team- Pinpointed over $1 million in fraudulent provider billing- Designed and facilitated training of internal staff- Analyzed complex data sets and articulated high-level reports to internal departments and submission to governmental customers

Indianapolis, Indiana

National Government Services is a subsidiary of Anthem, Inc.- Analyzed insurance claim data- Collaborated with internal business units- Generated reports to communicate claim data to internal department and government agencies

Indianapolis, Indiana

Manager 2005-2007- Communicated and collaborated with clients to meet their needs and expectations- Performed Quality Assurance reviews of all tax credit calculations prior to client delivery- Communicated errors identified in the QA process with the preparer until satisfactorily resolved- Performed human resource functions for seven (7) tax professionalsSenior Report Specialist 2002-2005- Prepared Federal and State tax credit reports- Developed training materials- Trained staff in the calculation of numerous Federal and State tax credits and incentivesReport Specialist 1999-2002- Specialized in federal and state tax credit calculation- Researched changes in business tax credit and incentive legislationWorkforce Development Specialist 1996-1999- Collaborated on the design of and managed a job order hotline database- Researched federal, state and local organizations focused on transitioning people from welfare to work