Director, Appointment Services
CurrentManages enterprise-wide appointment service programs designed to improve patient experience and care coordination. Drives targeted results in appointment rate, contact rate, and other program key performance indicators. Works closely with Division and Corporate contacts to communicate about the program and answer any questions posed.•Directs daily operations of department, analyzing workflow, establishing priorities, developing standards, and setting deadlines•Meets with senior leadership, project managers, call center operations staff, and other team members to solicit cooperation and resolve problems•Partners closely with other corporate departments and service lines, such as urgent care, to maintain alignment and customer satisfaction•Develops and interprets organizational goals, policies, and procedures •Analyzes data for multiple programs within the Appointment Services to evaluate opportunities to gain efficiencies and answer strategic questions•Prepares and reviews operational and progress reports•Provides oversight of multiple programs to ensure compliance with standard operating procedures
