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Leslie is an experienced IT management professional with project management, COTS software, custom software development and consulting experience across a range of industry sectors (High Technology, Telecommunications, Health Care, Financial Services, and Consulting) and company sizes (Fortune 500, start up, and mid-size companies)Most recently at the Canadian Medical Protective Association, Leslie managed the implementation of Electronic File Management to securely transfer medical records and correspondence between a network of law firms across Canada and to eliminate paper-based case file management. Her career highlights include: deploying self-service transactions on CMPA’s member portal serving Canada’s 70,000+ doctors, managing a PeopleSoft CRM/FDM/HR post production operational support group, managing application development at AT&T Canada, performing senior manager and project director roles for Deloitte and Touche Solutions, and EDS Systemhouse respectively, and providing project and product management for technology start-ups in the early days of e-commerce/java.Leslie provides a unique perspective through her mix of professional services consulting, project management skills, internal IT and human resource management experience. Her formal education (Bachelor Applied Science in Systems Design Engineering from the University of Waterloo and General Management Diploma from Smith College), professional certifications (Project Management Professional (PMP®) and Scrum Master (CSM®)) combine with her focus on customer service to add business value to her clients.She enjoys bringing together diverse groups of people to tackle tough challenges and implement creative technology solutions which transform business operations, create efficiencies, and enable access to new information and digital services. Agile software development, change management, the possibilities of big data and the internet of things are of particular interest.
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Manager – Project Implementation – Gcpens PhoenixPublic Services And Procurement Canada | Services Publics Et Approvisionnement Canada May 2019 - Nov 2021OttawaCoordinating pension system related initiatives including system upgrades and custom development projects including downstream changes required as a result of Phoenix.Performing risk assessments, updating project plans and schedules for Pension resources.Tracking and resolving issues.Preparing status updates and briefing information for Treasury Board. -
Project Manager Association Management System UpgradeCanadian Association Of Laboratory Accreditation Aug 2014 - Apr 2019OttawaEvaluated options to replace a custom developed Association Management System with accounting, membership, billing, proficiency testing, accreditation, and training functions to enable web-based self servce for CALA mambers and clients. Project Managing implementation of Cobalt's Association Management System and MS CRM Dynamics 2015.
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Manager, Systems Projects And Rim (Records Information Management)The Canadian Medical Protective Association Sep 2007 - Mar 2014Ottawa, OntarioProject management - Electronic File Management. Implemented a multi-year multi-million dollar initiative to transfer medical records and correspondence between a network of law firms across Canada. Involved automated ingestion of documents into back end systems, streamlined workflow and automatic routing. Eliminated paper case files for 13,000 open cases.Project management - Web Site Redesign and Integration. Coordinated realignment and repurposing of CMPA content and educational… Show more Project management - Electronic File Management. Implemented a multi-year multi-million dollar initiative to transfer medical records and correspondence between a network of law firms across Canada. Involved automated ingestion of documents into back end systems, streamlined workflow and automatic routing. Eliminated paper case files for 13,000 open cases.Project management - Web Site Redesign and Integration. Coordinated realignment and repurposing of CMPA content and educational materials to reach a broader web audience including member physicians, stakeholders, medical students and other patient safety and medical organizations. RIM oversight - Implemented a formal RIM plan according to GAARP standards and best practises including information classification matrix, retention policies and Documentum RPS module for automated disposition. Show less -
Manager Business SystemsThe Canadian Medical Protective Association Sep 2003 - Nov 2005Ottawa, OntarioProject Management - Secure Messaging. Implemented secure messaging to enable CMPA's 80,000 physicians to request medico legal services during off hours. IT Operations Management - Established a production support and development organization for operational systems (PeopleSoft CRM, finance and HR with oracle back end). Managed team of PeopleSoft administrators, Oracle DBA's, PeopleSoft developers, web developers and business analysts. -
Manager Application ArchitectureCanadian Medical Protective Association Mar 2002 - Sep 2003Ottawa, OntarioProject Management - Member Portal. Implemented a secure web portal with targetted content and self service transactions updating PeopleSoft for a variety of administrative functions. -
Senior Manager Deloitte And Touche Solutions GroupDeloitte Canada Apr 2001 - Dec 2001Ottawa, OntarioProject Management - Implemented web-based resource forecasting system for Deloitte which allocated people to projects and highlighted revenue versus forecast plans, voice over IP telephony system pilot with Mitel Communications, and developed an e-business strategy review and road map for Bridgewater Systems. -
Senior Program Manager Interactive Architects GroupEds Systemhouse Inc Mar 1999 - Apr 2001Ottawa, OntarioIBM relationship manager for EDS Canada. Coordinated training, developed value propositions and marketing materials, and coordinated proposal responses. Operated as key focal point for contractual agreements, resource requests and product information requests. Coordinated processes for on-going customer support and expedited problems on behalf of clientsProject Management - Global Order Management system for Procter and Gamble's distributers. Implemented a multilingual multi currency… Show more IBM relationship manager for EDS Canada. Coordinated training, developed value propositions and marketing materials, and coordinated proposal responses. Operated as key focal point for contractual agreements, resource requests and product information requests. Coordinated processes for on-going customer support and expedited problems on behalf of clientsProject Management - Global Order Management system for Procter and Gamble's distributers. Implemented a multilingual multi currency order management framework based on IBM WebSphere to interface to individual country back end systems. Project Management - Parts Logistics Management. Implemented a web based system which enabled Canada Post and the Department of National Defense to place orders for critical computer parts and meet one hour and four hour service level agreements. Project Management - Credit Union Institute of Canada Electronic Catalog. Implemented a Websphere solution to enable students from financial institutions to purchase and download training course material over the web Show less
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Product ManagerSanga International Apr 1997 - Jan 1999Ottawa, OntarioDeveloped business and marketing plans for web-based telecommunication solutions including billing, customer service and client care, order management, trouble tickets and provisioning. Coordinated prototypes and system development of web-based client management systems. Developed marketing plans for mobile commerce offerings enabling end users to update corporate systems and perform business transactions using a variety of mobile devices. Provided overall project management for the… Show more Developed business and marketing plans for web-based telecommunication solutions including billing, customer service and client care, order management, trouble tickets and provisioning. Coordinated prototypes and system development of web-based client management systems. Developed marketing plans for mobile commerce offerings enabling end users to update corporate systems and perform business transactions using a variety of mobile devices. Provided overall project management for the development of an internet bill presentment prototype for Bell Mobility, a web-based order management system for Bell Nexxia enabling ordering of ATM and ADSL services, and a web-based national circuit view system for Bell Canada. Show less
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Third Party Integration ManagerGlobal Business Alliance / Unibex Sep 1996 - Mar 1997Ottawa, OntarioParticipated in the development of an electronic marketplace platform aimed at small to medium sized businesses. The system allowed global buyers and sellers to find opportunities and carry out business transactions from initial price and contract negotiations through to shipping and settlement including on-line authentication and verification. Worked with AT&T US to deliver yellow page services online with the application to enable database marketing and target client searching.… Show more Participated in the development of an electronic marketplace platform aimed at small to medium sized businesses. The system allowed global buyers and sellers to find opportunities and carry out business transactions from initial price and contract negotiations through to shipping and settlement including on-line authentication and verification. Worked with AT&T US to deliver yellow page services online with the application to enable database marketing and target client searching. Investigated feasibility of integrating information services from Lexxus Nexxus and various government agencies providing electronic sources of open requisitions like MERX Show less
Leslie Youngson Skills
Leslie Youngson Education Details
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Systems Design Engineering With Minor In Management Science -
Private Courses - AgileScrum Master Training And Disciplined Agile Delivery Concepts -
Sans InstituteSecurity Leadership Essentials For Managers -
Leadership Program -
Strategic Thinking -
The Royal Conservatory Of MusicPiano Performance Diploma
Frequently Asked Questions about Leslie Youngson
What is Leslie Youngson's role at the current company?
Leslie Youngson's current role is Project Manager Web Renewal Pension Excellence Sector.
What is Leslie Youngson's email address?
Leslie Youngson's email address is ly****@****mpa.org
What schools did Leslie Youngson attend?
Leslie Youngson attended University Of Waterloo, Private Courses - Agile, Sans Institute, Queen's University, Smith College, The Royal Conservatory Of Music.
What are some of Leslie Youngson's interests?
Leslie Youngson has interest in Music For Young Children Teacher.
What skills is Leslie Youngson known for?
Leslie Youngson has skills like Integration, Project Management, Pmp, Software Project Management, Agile Software Development, Project Oversight, Solution Selling, It Strategy, It Cost Benefit Analysis, Solution Evaluation Frameworks, Technology Market Research, Web Development.
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Leslie Youngson
United States
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