Lesly Hernandez Email and Phone Number

Develop and maintain excellent customer service to internal and external customer.Review all documents and forms, maintain communication with clients (shippers), and review their export process on a regular basic.Monitor USPPI with KSMS and identify if they are known or unknown shipper for the transactions and shipment that require to be exported on a passenger aircraft.Work on a establish internal system for all export and imports shipments, cargo wise.

Responsible for training developing and instruct others on how to perform all task efficiently, export services to client companies, ensuring timely and accurate processing of documentation and all other aspects of customer requirements, including, booking shipments, repairing Airway bills and bills of lading, Shippers’, Export Declarations, documentation required for clearance at destination, billing and invoice adjustments, packing lists, letters of credit when needed, input of data for tracking and tracing shipments, as required, process documents and information through the established export system.•Responsible for customer satisfaction and customer retention by implementing effective service capabilities; interface directly with client companies in a professional manner and respond to all inquiries in a timely manner, clear communications with all parties involved, adherence to U.S. customs, TSA, and all other government agencies’ rules, regulations and laws, and compliance with all trading, countries’ rules and documentation requirements.•Familiar with Incoterms, government agencies, basic laws and regulations for movement of goods in/out of the U.S., understand rate structures and have ability to obtain any necessary rates or apply client contract rates to provide quotations to client in a timely manner.

Accurate and timely Preparation of quotations and invoices•Assist in Warehouse / receiving and loading as needed•Transmit Pre - Alerts in Timely Manner to overseas agents•Arrange and Coordinate booking with Truckers and Airlines for Ex USA moves worldwide in accordance with customer requirements prepare hard copy worksheets and accurate computer input for shipment set up•On time and accurate preparation of all documents and AWB's required for air/truck transport•Full monitoring of shipment progress from origin through confirmation of arrival / final delivery•Close and regular Communication with customers on shipment status•Coordinate and oversee import shipment on a daily basis•issue Delivery order to carrier, monitor timely delivery and obtaining Proof of Delivery (POD•Check the shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments•Ensure shipments of Hazardous material are checked and processed in accordance with all applicable regulation under the International Air Transport Association, code of Federal Regulation and / or International Maritime Dangerous goods code.•Responsible for processing pick-up requests and entering data in the Citrix

Greeting and acknowledge all members in a friendly and professional manner.•Assist sorting of mail, statements and routing correspondence.•Maintains lobby area in a neat and orderly manner.•Prepared correspondence, memos, billing, forms, and others typing as requested by supervisor.•Place office order for the company.Handled general administrative duties such as filing, copying and mailing•Notify customer of any delays in shipping and dispatching points.•Monitor USPPI with KSMS and identify if they are known or unknown shipper for the transactions and shipment that require to be exported on a passenger aircraft•Review all shipment export documentation and client invoice packages prior to distribution.•Adhere to all international shipping regulations.

Identify the loan type (“A” paper files, B/C files, Heloc, Closed End Second, Piggybacks and Bonds) Work with National Operations Center and Corporate Operations it research various Moonstone and Ruby system Issues.•Received via overnight couriers from CLD customers.•Enter specific data for carious loans in Moonstone, Create bar code labels for each loans.; Endorse all original Note/ Agreements in blank, Complete and execute Corporate Assignment.•File all documents received to clear suspended collateral. Make sure all collateral file are deliver to warehouse.•Recognize and tab loans documents in preparations for review.•Responsible for training new employee in collateral department.•Provide insight to upper managements regarding required changes in the collateral department.•Audit files to ensure a low percentage of errors.•Assist my supervisor with senior duties when my senior is absent.