•Provide account services to members such as receiving cash/check deposits, loan payments, performing withdraws and issuing cashier checks/money orders. •Solve account problems efficiently through effective and friendly communication with members expressing concerns and frustration•Spanish and English speaker in a high diverse community•Set up appointments for loan officers and universal tellers using Outlook and Coconut Calander•Reviewed transactions with members who were concerned with recent activity on their account and filed fraud and disputes when needed.

•Provided support and resources to high school students by meeting with each student one-on-one to address individual needs and leading after-school group sessions•I regularly met with program staff and peers to plan engaging outreach such as college visits and family events; Communicated to students via Outlook and Teams about the college access curriculum•Created lesson plans using PowerPoint to teach students about managing their finances after high school such as banking, credit, and budgeting

•Served 3 cohort Omaha Metro high schools including Omaha South, Ralston, and Millard South; by providing students with college prep curriculum to ensure a smooth transition into college as first-generation students. •Maintained regular communication with 60 students through monthly meetings to address individual needs •Created curriculum using PowerPoint to intrigue students in college preparation and assist in goal setting •Delivered weekly interactive presentations on Zoom to enhance student learning environment and promote future successful outcomes •Established monthly reports using Salesforce by tracking participant outcomes to measure the impact of college support services

•Managed high volume of inbound calls by providing prompt solutions to customers and initiated calls with third parties to achieve proficient assistance •Assisted customers by helping with charge disputes, fraud claims, payment processing, account activation, issued cards, credit limits, and travel plans to improve account management•Supported new customers with promotional credit card applications by offering suggestions and guidance to guarantee customer needs were met