Leslye Thompson Email & Phone Number

Philadelphia, PA, US

Detroit, MI, US

Provide technical infrastructure and end user support while monitoring systems and updating ticket queues. Provide VIP Support Provide Remote User Support Take ownership of issues following through to resolution Assist Field Operations Manager to identify service improvements Missed SLAs Process improvements Cost containment Ensure personal and team.

Supporting Microsoft Windows 7 and Office 2010 products along with an understanding of VPN technologies.Installation, configuration, and the implementation of applications.Installation, configuration, and the deployment of laptop and desktops.Managing a problem ticket queue while upholding response and resolution service level agreements.Troubleshoot end.

Paris, FR

Perform analysis, diagnostics, and resolution of complex problems and implement corrective solutions for 300+ end users.Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.Assist with PC, server, and network equipment installations and movement of existing workstations, server and network equipment.

Chicago, IL, US

Contracted through various staffing augmentation companies: Imaged, Set up, maintained, trouble shooted and repaired, Windows XP/7, Apple OX, Android, desktops, laptops, tablets, rugged laptops, handheld computers, and smart phones. Installed and configured software. Set up and configured printers, scanners, and other peripherals.Documented and closed.

Personalized Computer Services For The Business Owner and Home User

Received and managed IT related requests for adds, moves, installs, and changes of technology devicesContacted end users to obtain information for software and hardware requirementsMonitored ticket queues from creation to closure for compliance with company Service Level Agreements

Planned, scheduled, prioritized and coordinated IMAC (Installs, Moves, Adds, and Change) activitiesReceived, reviewed, and coordinated client requests for IMAC and break/fix resolutions, via Lotus notes and Heat ticketing systemsCoordinated activities with interdepartmental functions such as Network Services, Maintenance, Server, etc. to ensure that IMAC's.

Complete removal of old workstations and installation of new computers requiring data migration. Configuration of new PC workstations, asset tracking, and documentation. Installation of new Windows or Novell based servers. Swapped out raid hard drives. Used Norton Ghost software to image servers and PC systems. Used Active Directory to perform various.

Washington, District Of Columbia, US

Review filed tax returns to determine whether tax credits and deductions claimed are allowed by lawContact taxpayers by mail or telephone to address problems and to request supporting documentation Evaluate financial information, using familiarity with accounting procedures and knowledge of changes to tax laws and regulationsNotify taxpayers of any.