Les Otter Email & Phone Number

Working Exclusively From Home

Network Whole Permit Compliance. Running a team to undertake full Permit compliance on WPS (Wastewater Pumping Stations) across the whole Southern Water region.

Worthing, England, United Kingdom

Working within the Operations directorate, managing a portfolio of regulatory projects concerning auditing, remediation and compliance across Water Supply and Wastewater Treatment sites.Portfolio included• Abstraction management• Flooding Reduction Programme• Pollution Reduction Programme• Bioresources• Flow and Spill (USA) project• Wastewater ResilienceResponsibilities included • Overseeing the implementation of project/programme disciplines and best practice• Managing the project management teams to achieve their stated aims• Presentation of objectives and outcomes to exec management

Falmer, West Sussex

Engaged to manage multiple teams of SW staff / 3rd parties to ensure ongoing EA compliance across 365 Wastewater Treatment Sites. Includes governance of internal and external efforts to remediate issues and improve culture, methods of working and IT systems

Havant

Managing GDPR Programme, Billing Code and Switch Guarantee projects as well as other Ofgem regulatory change

Paddington, London

My role was to Programme manage all of the Infrastructure and Corporate Data initiative projects, namely:• Data Warehouse• Enterprise Reporting• Common Data Environment• Enterprise Content ManagementDelivering to the Sponsors - the COO and CFO. Managing several internal Project Managers, I also oversaw the selection and procurement of 3rd Party contractual partners to contribute to these initiatives – namely Accenture, Avanade, Deloitte and Asite, working and liaising with their account management team as well as managing their on-site Project Managers. Both T&M and Fixed-Price models were employed. Onshore and Offshore resources.

London, United Kingdom

Silverstone Programme. Consolidation of common services from 47 BB Operating Companies to a single Service Centre in Newcastle. Ensuring effective organisational and behavioural change management is applied through each delivery stream to facilitate the realisation of identified benefits. It connects the Technology, HR and WorkSmart (target technology) streams to deliver a transition that supports the needs of the business.My responsibilities included management of the HR transformation function:• Redeployment of people out of IT OpCos into WorkSmart.• TUPE & Redundancy consultations• Migration of users from legacy into new services • Recruitment of new staff into WorkSmartAnd management of the Business Change function:• Analyse existing OpCo state (business processes and technology) • Compare with target end-state• Undertake impact analysis• Prepare Business Readiness and cutover plans• Conduct cutover phase

Reporting to the IT Director and answerable to key Stakeholders. Programme of work called Phoenix – largest Programme in the history of Ordnance Survey to redesign, convert and deliver to the business its Geospacial datastore. Historically such data has been stored in tiled format. The Programme delivers a completely new Infrastructure, logically seamless schema complete with new Field Object Editor and associated Product interfaces. My role as Programme Manager was to head up all internal and external (3 x 3rd Party Suppliers) Development teams, Testing, Implementation, Environment Provision, Assurance and PMO. Programme Value c £70m. Programme delivered to plan and within agreed budget. Also a member of the IS Senior Management Governance Team.

Heading up the Serco Programmes team on the National Air Traffic Services (NATS) account. Direct interface to the client. Management responsibility for all Programmes team departments including Bid Management, Project Management, Testing, Technical Support, PMO and Architecture. Accountable for the successful delivery of outsourced Infrastructure projects to time, cost & quality. Responsible for financial performance and business development, whilst driving the team and undertaking account-wide initiatives to improve customer relationship, increased portfolio, smarter working and therefore improved return on sale. Deputy Account Director. Reporting in at Serco Solutions board level. SC cleared.

Line & stakeholder management role within the Global Technology Infrastructure organisation.Reporting to the EMEA Regional Portfolio Manager, responsible for line management of >30 technology project managers working within four lines of business, namely Asset and Wealth Management, Global Technology Infrastructure, Branches and Shared Technology and Operations.

Managing a project to set up an enduring IT Support Delivery Organisation. Resultant organisation to be exploited by all future Business Change Programmes. Responsible for the organisational design, process implementation, setup and daily running of all aspects of “best practice” IT support including Application Development, Infrastructure Build & support, Test Coordination, 24hr Online / Offline IT support, Technical Test, IT Defect Management, Configuration Management, Help Desk / Service Delivery as well as IT Plans and Controls and Programme Office Departments.Responsible for Operational readiness and transition support, and therefore the setup of, and management against SLAs between appropriate stakeholders and AD, Operations.Managing several 3rd party suppliers, Cognizant, Accenture, SSS, IBM.53 direct staff plus matrix responsibility for 200+ staff throughout UK and the US. Managed the outsourcing of 17 of my non-core support headcount to an offshore, India-based Company.

Sutton, United Kingdom

Responsible for defining and implementing best quality and value-for-money for L&G IT Development Systems.Work involved agreeing Strategic Drivers with the Management Team, managing the Sourcing Strategy Project, identifying what functions should be Outsourced or “In-House”, Risk Assessment, and managing the negotiation of Outsourcing Models and Costs with potential 3rd Party Outsourcing Companies, both onshore and offshore. Set up Governance and Supplier Management agreements.

Bournemouth, United Kingdom

Assigned by the Head of Business Change Services to interim-manage two LV Strategic Programmes – ‘Customer Relationship Management’ and ‘Single Source of Customer’. £20m Budget.Programme scope included implementation of all new business processes, workflow, required organisation, application requirements, literature and branding etc. to enable LV to conduct its business in a ‘customer-centric’ rather than product-based fashion. Selection of appropriate CRM & Automation components (due to component-based IT Strategy) necessitate the management of 3rd party product / services procurement and associated Supplier Management responsibilities.Considerable changes to IT infrastructure and customer / product databases are necessary to support this method, and these changes fall within the scope of the ‘Single Source of Customer’ Programme

Bournemouth, United Kingdom

Line reporting to the Data Centre Manager, my role was to co-ordinate all IT resources within the ‘certified compliant’ test facility, and matrix manage all technical effort employed on environment preparation and management for Y2K testing. Rigorous compliance requirements required liaison with software and hardware vendors, as well as ongoing 3rd party supplier involvement.With overall accountability to the Y2K Programme Manager, my role also included track managing any preparation activities undertaken by the Data Centre group

Camberley

Land Systems Reference Centre programme. Complete military communications testing and reference facility based at Blandford Army Camp in the Royal School of Signals. Deliverables include the building, IT and comms infrastructure, staff, processes and procedures, together with bespoke software and hardware developed by four third-party suppliers. Reporting directly to the Programme Director, my responsibilities included the management of Technical Assurance, System Testing (including Year2000), Integration and Implementation of all technology components; management of third-party integration effort; set-up and management of Environment Support Group i.e. Problem, Change, Release Control, Configuration Management and System Support (System Programmer and Operations) function

1997- Testing and Trialling Manager - 1998 De-regulation Programme1995- Technical Test, Integration, Programme Assurance Manager - Customer System1994- Systems Support Manager1993- Infrastructure Project Manager

AG/APG Product Assurance managerAG/APG WTAAS Applications 1 Development ManagerChief Analyst Info CentreTechnology ConsultantProduction IMS Database Administrator & Systems Architect Performance and Capacity Control AnalystEnvironment Support AnalystComputer Operator