Les Pritchard work email
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Les Pritchard personal email
Evaluated as “responsive”, “efforts put forward here are clearly above average” and “willingly assists others”. It is a great feeling to help someone "get out of the ditch". Change Is GoodI take pride in changes that increase efficiency, understanding, reduce costs, etc. I like to talk to the people who will be affected by a change. It is amazing the suggestions and impact information they can provide. The operational enhancements implemented at Husky Energy, Bank of Montreal and Canadian Imperial Bank of Commerce resulted in improved customer satisfaction and cost savings.Customer Service DrivenInternal or external, customers deserve respect and have needs that I am determined to fill. Listen and You Will LearnEverything that we see and hear is modified to some extent by our own experiences. I practice and teach others to put that in the background so you can hear what is being said. It is amazing what we can learn when the client senses that we are interested and intently listening.Teach The Person To FishMy knowledge and information is always available to others. Often I will teach the person how and where to get the information so they are self sufficient. I enjoy teaching people when they can see that having this new skill or knowledge, will help them.Who Am II am an articulate leader experienced with database development, data mining, problem solving, people development, customer service, operational analysis, financial analysis and risk assessment.
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Financial And Business Analyst -| Innovate | Document | Present |Train | Drive Change | Question |-Husky Energy Inc. 2009 - Jan 2015Calgary, Alberta, Canada• Displayed the ability to adapt in an environment of constantly changing processes and reporting needs.• Involved in the budgeting, forecasting and payment of maintenance/support costs related to information technology hardware, software and services.• Overviewed and approved the writing of the job process manual for the job.• Trained new people on the job and as the job changed.• Use my public speaking skills to provide presentations to educate and inform people on various subjects such as Budget Results, How to Use SAP to Get Your Data and General Information subjects.• Pressed for the need and worked to get accurate due dates for vendor payments.• Developed and refined the initial process to extract and format the basic data from SAP that was used in the monthly reporting. This saved 2 to 3 days per month in preparing the monthly reports.• Inquired about using multi-year contracts with our vendors to save time on renewals. I was initially told that multi-year contacts were not done but eventually a modified form of multi-year contracts was put into use. -
It Service Desk Manager/Tech -| Initiate | Learn | Teach | Save Time | Realize Efficiencies |-Husky Energy Inc 2004 - 2009Calgary, Alberta, Canada• Assisted computer users with issues and problems and managed this group. Service was the measure for which I was known.• Rewrote the process that extracted the monthly Help Desk stats after discovering the loss of a day’s data each month. I used VBA in excel and reporting function of the Help Desk application, to automate creation of the monthly reports. This decreased time to generate the reports, from a multi day process to twelve minutes. • As a Help Desk Technician, I used a client call back process. The positive response resulted in Management's support to instill the process into the Support Desk culture.
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Lending Specialist - Telephone Banking Centre -| Assess | Decide | Learn | Innovate |-Bmo Financial Group 2001 - 2002Calgary, Alberta, Canada• My job was to assess loan requests outside of lending guidelines to determine if the risk was warranted. • Implemented a changed to the closing telephone script which provided a more complete closure with the customer by confirming that the client had no questions regarding the transaction or any other banking related questions.• After this, I went to SAIT for further education. -
Senior Manager, Retail And Small Business Credit -| Assess | Learn | Innovate | Consult | Train |-Cibc 1999 - 2000Calgary, Alberta, Canada• My job was to assess loan requests that were outside of policy and guidelines, to determine if an acceptable level of risk existed. I was authorized to approve $1.6 million on my signature alone.• Responsible for the management of credit risk exceptions on small business loan portfolio of 2100 borrowers totaling $100 million. My portfolio had the lowest loan loss ratio in Alberta.• Self taught how to data mine the mainframe loan systems to provide reports on the portfolio, for use by management and line officers.• Consulted on the maintenance and modifications on the existing databases that had been developed, to meet the changing data and reporting needs.• This was my last position with CIBC. The lending decisions were taken over by an automated scoring program. The databases were to be taken over by Head Office and the Manager of Administration in the department. -
Manager, Retail And Small Business Credit -| Educate | Maintain | Manage | Service |-Cibc 1998 - 1999Calgary, Alberta, Canada• This was a training position for the Senior Manager Job described above.• Ensured there was a smooth transition of the databases maintenance and support, as I moved back into a commercial lending position.• Managed the "Year 2000" program for office equipment in Calgary Office. All issues dealt with by February 28, 1999.• Managed the “ Year 2000 Assessment” program for small business loans in Alberta. Modified and delivered training program to front line lenders. All matters dealt with two months before deadlines.• Two notes of appreciation from internal customers.• Mention in the Winds of Change magazine for customer service.
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Manager Of Administartion, Credit Department -| Review | Determine | Recommend | Manage |-Cibc 1991 - 1998Calgary, Alberta, Canada• Provided recommendations to resolve productivity and morale issues in administrative group. I was transferred into group to implement recommendations. Productivity recovered in two months and morale rebounded in three months.• Identified and corrected problems causing 50 users LAN to crash three times per week. Neither Help Desk nor our service company was able to resolve the issue. This eliminated network down time of 6 hours per week.• Identified and pressed to getting a resolution for an electro-magnetic issue resulting in PC monitor problems and occasional data loss on diskettes. I identified this as a serious risk. Ensured the right level of authority was engaged to address this with our landlord.• Developed and implemented a tape backup system for all the databases we were using. This included creating a new server, upgrading software, installing equipment, automating the backup process, creating a process for the proper off-site storage of the tapes and training of personnel.• Continued managing the databases that I had developed.
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Administration Officer, Office Of The Senior Vice-President -| Manage | Report | Recommend |-Cibc 1990 - 1991Calgary, Alberta, Canada• Managed a data collection project for a selected segment of customers. The data collection was being done by commercial lending personnel at the branch level in Alberta. This involved thousands of customer records in Alberta and NWT. A nine month time frame was provided to collect the data. This project was completed on time.• Identified a fatal flaw in the program provided. My suggested work around was tested and accepted.• Continued managing the databases that I had developed.
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Assistant Inspector, Credit Department -| Consult | Endorse | Test | Implement | Teach | Follow-Up|-Cibc 1988 - 1990Calgary, Alberta, Canada• Consulted on "Special Debts" database being written for national use. This project required travelling to Toronto for one week each month for a year. The database was installed at seven Special Loans departments across Canada. The estimated timesaving was 90,000 hours per year, based on the changes I recommended. • Designed and implemented a menu system for word processor to ease transition from typing pool based system to the world of personal computers for 50 users in the department. The typed reply time improved from 48 hours to same day within one month.• Created a process to combine data from the database and WordPerfect to issue lending authority letters to new managers. This replaced the previous system of manually typing these letters. The time reduction was from 1 day to get the letter back for signing to 3 minutes. The majority of the 3 minutes was to enter the values of the 50 variables on the input screen. The estimated time savings was 400 hours per year. The advantage was the ability to respond rapidly.• Continued managing the databases that I had developed.• From 1988 to 1991, I received seven cash awards for projects/ideas. After that time, I was asked to stop submitting suggestions.• Received three notes of appreciation for customer service.
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Assistant Inspector, Special Loans Division -| Learn | Design | Implement | Evaluate | Manage |-Cibc 1987 - 1988Calgary, Alberta, Canada• Designed and built a "Special Debts" database to handle the data and the reporting on loans identified at risk of being written off. There was an estimated savings of $65,000 per year at the Calgary office. This did not include any $ value for better quality of decisions. The project cost $16,000.• Modified and maintained the Special Debts database as the needs for more data and reporting were realized.• Arranged to have Special Debts data downloaded from the mainframe each month. This had never been done before. I automated the process to use this data to update the individual Special Debts records. This included a full process catch new records, ensure all downloaded data was loaded to the database and ensure the new balances equaled the downloaded total.
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From Officer In Training To Branch Assistant Manager -| Learn | Apply | Succeed | Prosper |-Cibc 1974 - 1987Lower Mainland, British Columbia And Central Alberta, Canada• My career at Canadian Imperial Bank of Commerce started as a Trainee, in 1974. • Once my training was completed, I was appointed as a Branch Accountant. I was the youngest appointee to that position in CIBC in British Columbia.• By 1980 I was an agricultural lender in Wetaskiwin, Alberta. • Promotions continued in the commercial/agricultural lending area. My last branch posting was in Edmonton Alberta. In 1987, I was moved from that branch to the offices of Special Debts , Calgary.• During the years as a lender, I was known for ensuring the client understood what they were committing to. It was very important to me that all my clients knew what their obligations and commitments were. To me, this is a necessary piece of dealing with people.• My mettle was proven during this first stage of my career by robberies at two branches. One was an armed gang robbery that ended in no injuries and no shots being fired. My primary concerns were for the safety of our customers and our staff.
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Warehouse Worker -| Accurate | Precise |-Mandel'S Carpet Warehouse 1973 - 1974Victoria, British Columbia, CanadaMeasuring and cutting carpets to fill customer orders. Delivery of carpets to locations on Vancouver Island, British Columbia.
Les Pritchard Skills
Les Pritchard Education Details
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Itil - Foundation Certificate In Information ManagementPass -
A, B+ And Pass Respectively -
Canadian Securities Institute82.0 %
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Toastmasters InternationalPublic Speaking
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Simon Fraser University, University Of Alberta And Home StudyHonors
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Shoreline High SchoolGrade 12
Frequently Asked Questions about Les Pritchard
What is Les Pritchard's role at the current company?
Les Pritchard's current role is Business Analyst and Financial Analyst. Streamlining processes, teaching and keeping the lights on = Customer Service..
What is Les Pritchard's email address?
Les Pritchard's email address is le****@****rgy.com
What schools did Les Pritchard attend?
Les Pritchard attended Southern Alberta Institute Of Technology, Itil - Foundation Certificate In Information Management, Southern Alberta Institute Of Technology, Canadian Securities Institute, Toastmasters International, Simon Fraser University, University Of Alberta And Home Study, Shoreline High School.
What skills is Les Pritchard known for?
Les Pritchard has skills like Petroleum, Financial Analysis, Business Analysis, Management, Vendor Management, Business Process, Integration, Leadership, Business Process Improvement, Credit Risk, Financial Planning, Credit Analysis.
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