Lessan N. Email & Phone Number

Phoenix, Arizona, United States

SW General Manager

Greater Phoenix Area

Determine balance, capacity, and demand of loads. Provide creative solutions to exceed expectations. Assign loads based on customer requirements, driver availability, and maximum profitability for the northwest region- Northern California, Reno, and Pacific Northwest. Manage freight flows for my assigned geographic areas and collaborate daily with Operations, Sales, Pricing, and Customer Service. Ensure every market is positioned at or above capacity utilizing asset and non-asset. Maximize customer trailer pool usage.

Phoenix, Arizona Area

Deliver outstanding knowledge in market development, sales strategies and market growth for the national transportation organization. Effectively develop relationships and manage customer accounts in an assigned region.Manage the performance and tasks of five direct reports engaged in load tracking, data accuracy, load tending and customer service, ensuring positive relationships with customers and third-party carriers.Engage in cold calling and prospecting, negotiate pricing/contracts, and delivering competitive transport bids.Collaborate with the local market team, general managers, a service center manager, the corporate vice president of sales and the corporate business unit vice president to exceed organizational sales goals.Successfully nurture and grow large national accounts as well as smaller regional clients.Travel throughout AZ, NM and west TX to visit customers and potential clients, promoting services in addition to representing the national account manager in the local area for major accounts, reducing travel expenses.Engage in cold calling and upselling techniques to generate additional revenue and sales pipelines.Serve as the escalation point to resolve client issues unsuccessfully addressed by subordinates. Stepped into a Senior National Account Manager role upon request due to a need in the sales division.Manage two major customers across the US, one generating $12MM in dry and refrigerated loads, and the other generating approximately $25MM in revenue, traveling to each client for quarterly visits.Additionally serve a third client generating $4MM in yearly business, striving to turnaround high-value customers and achieve increased satisfaction, reestablish confidence, improve service levels and increase spend.Increased revenue growth with a pulp and paper company by 3% in the past six months, and successfully generated ancillary growth and trailer detention at one facility from zero to $25K.

Phoenix, Arizona Area

Expertly gathered, analyzed and communicated weekly service, load accounts and revenue growth data to senior executives in addition to overseeing team members working directly with customers to ensure satisfaction.Managed the performance and tasks of 10 to 15 employees, ensuring optimal customer service and scorecard requirements were met in addition to engaging marketing teams to help drive relationships and growth.Trained staff in performance expectations while ensuring compliance with the Knight corporate culture.Generated over 10% in revenue growth from the existing client base with four of the top national accounts, and acquired over $150K in additional funds through the promotion/sales of ancillary services offerings.Monitored staff to track scheduling and compliance with requested due dates to ensure on-time delivery.Oversaw EDI performance and data 214 transmissions, ensuring load acceptance remained at 98%+.Worked predominately with refrigerated loads to service 10+ major national retailers/accounts.Traveled to each account quarterly to discuss performance, address issues and retain business satisfaction.Capitalized on additional revenue with a major pulp and paper company by $560K in one year.Improved scorecard requirements and maintained service averages above 95%.

Tulare, Ca

Led efforts in moving the operating base from corporate offices into a new location to serve the local Tulare market with transitioning drivers, customers and operational staff, reducing transport drivers between states without loads.Hired new office staff and drivers, qualifying candidates by conducting background checks, drug tests and interviews, and provided direct management to six administrative/customer service staff and dispatchers.Successfully coordinated/managed marketing campaigns for the area, including the placement of billboards and local news spotlights to generate local business and attract a qualified area workforce.Served a major home goods distribution center, working with local drivers for the dedicated customer base.Coordinated tasks with shop personnel and facilities staff, ensuring the functionality of all truck/trailer assets.Maintained the lowest operating ratio of 70% during the 2nd, 3rd and 4th quarters for the Tulare division in relation to the overall corporate average of 85%, a notable achievement in the company.Played a critical role in the highest numbers of growth during the first year of the division’s opening, hiring 200+ drivers and assisting in increasing the terminal’s truck count from 150 to 320.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

UAGC student to complete my BA degree

Associate'S Degree