Norman Zhou Email and Phone Number

Work as local BA mainly supporting Oracle EBS 12.1 and other systems • Plan to production(OPM) modules. • Quality management modules including QA release and certificates • Supporting finance team with GL, AP, AR, PA issues and month end closing• Develop EIS reports, crystal reports and SQL server reports • EDI communication between Covisint and middleware development • Maintain Bi-directional interface between MES and ERP using SOA middleware. • Maintain Order dressing system(OMP) that generate batch tickets and interface to ERP using backward calculation from FG based on recipes(Formula and Routing). • Deal with daily incidents and drive change requests and organize UAT in ServiceNow • Organize weekly meeting involving Global support team, local key users and offshore developers to review the open tickets and change requests. • Develop Power BI and Power Apps for local business users.

• Managing local networks and servers. • Trouble shooting and help desk for users both on site and offsite. • Implementing IT global policies and monthly report to HQ. • Managing IT related assets like computers and software license, proper dispose of IT waste like toners according to SHE requirements. • Ensure information security within site and handling local incidents. • Training users for new software and solutions. • IT budget planning and control