Lead strategy and delivery of analytics and insights to drive USAA Bank’s transformation to Omnichannel engagement and efficient and compliant Operations. Drive optimization and growth of Deposits and Retail Payments through data, reporting and insights. Lead 100+ analysts and over 15 data Agile IT teams to drive automation, deliver performance and compliance dashboards and embed analytics into the modernization of marketing, experiences, core engagement platforms (digital and agent), complaints, deposits, payments, AML and more. Building the strategic data lake for Omni and Ops on cloud (AWS and Snowflake). Lead the Bank Data Science practice to provide AI / machine learning and Generative AI based solutions to complex business problems. Enable diverse teams to come together to innovate at the intersection of data, analytics, technology, digital, user experience and product to create next generation banking experiences. Serve as strategic advisor on driving business transformation through Digital and AI/ML.

Leading the transformation of the Global Consumer Bank towards a digital-first bank built on a modern data and analytics foundation that connects, integrates and powers our future products and customer experiences. Driving the build and deployment of personalization capabilities through implementation of new products connecting customer data, advanced analytics and front-end integration to support sales, marketing and servicing operations.

As part of the Digital Banking Technology team, lead the big data and analytics implementation and initiatives for Global Consumer Bank (Citibank, Retail Bank, Commercial Bank). Lead a high performance team to collaborate with global clients to explore use cases through Agile Data Science and Innovation tactics and demonstrate leverage of data assets to enhance user experience, product and overall digital capabilities. Shift platforms from traditional data analytics to modern, cutting edge solutions using technologies such as Hadoop ecosystem, NoSQL, APIs and advanced Business Intelligence solutions.

Led a global organization shaped into an internal startup to drive productivity, innovation and engagement across the enterprise. Managed a portfolio of over 100 applications in the domain of data center and infrastructure management, project / portfolio management, infrastructure product and service management and enterprise productivity (workflows, operational systems, etc.). Lead the enterprise social networking initiative by driving a cultural change towards collaborative organizations, launched a corporate digital and design studio to create cutting edge mobile and web experiences using emerging technologies. Drove the improvement of developer experience across Citi (~40,000 developers) towards agile methodology, new development trends (languages, practices, tools), cloud patterns and productivity. Served as thought partner and advisor to executives and business leaders on innovation, emerging technologies and trends.

Hold multifaceted senior technology leadership role, tasked with providing strategic direction and execution across multiple technology domains. Direct management responsibility over 70 employees and contractors, including recruiting, mentoring and staff development. Served as Global Lead for the Communication / Collaboration / Ideation, Project Management, Change / Release Management, Enterprise Architecture Tools, Development Platforms and Integration Middleware technology domains with responsibility for tools, solutions development, strategic direction and roadmaps. Participate in multiple enterprise initiatives in various capacities providing thought leadership and solutions development services. Received patent (US 7788638) for creation of a distributed data processing and application server middleware. Conceptualized and launched the enterprise social computing platform from a skunk-works effort to a global initiative overcoming many challenges. Received praise for leadership and passion with the platform labeled a “game changer” by executives. Managed the platform, communities, vendors and development team. Developed and manage an innovation program (“Rethink, Inc.”) to incubate ideas and empower employees to solve challenges through non-traditional means, working closely with employees, vendors and universities. Support numerous global employee engagement initiatives through delivery of digital / social solutions.Provide integration middleware platforms and deliver solutions to automate complex business processes.Formed a usability practice to successfully transform the user experience of corporate applications.Developed a strategy and roadmap for a global digital workplace to transform and integrate our intranet portals, employee directories, and business systems and incorporate collaboration, search and mobile access. Manage and provide mobile solutions to internal clients as well as external consumers.

Led the development of custom solutions supporting the Asset Management Systems business. Advised development teams on strategic platform decisions, integration and adoption of modern technologies. Developed a web-based portfolio management and order entry trading system on J2EE stack integrated with COBOL CICS and DB2. Designed the architecture and led a diverse development team. Developed a portfolio rebalancing and trading platform to support managed accounts. Developed applications to support the marketing of mutual funds and related MIS. Created reusable frameworks and reference architectures, ensured best practices and standards compliance and promoted open source software to reduce cost.

Built a software development team at the startup’s New York office. Led the development of solutions to support a new venture into e-Commerce (shopping cart) in an ASP model through customization of InterShop ePages web commerce software. Worked closely with executives on product roadmap and client engagements.

Held various technology roles supporting the Intranet, NYSE trading services applications and HR Information Systems. Developed and integrated context-sensitive help system in SGML with broker booth applications Launched the corporate intranet using early web technologies. Served as Intranet and Web evangelist. Supported recruiters in managing digital resumes and HRIS functions on the ResTrac system.