● Capable of meeting the customer requirements & also engaging alternative solutions ifthe customer or clients needs are in a sense of urgency, a situation that needs to be fixedimmediately.● Make sure all the services of the clients are fully functional & stable as well.● To provide good quality & professional customer experience to the clients & maintaincustomer satisfaction.

● Experienced Workforce Management/Real Time Analyst with 2 years & 6 months ofexpertise in scheduling and real-time monitoring within contact centers. Adept atoptimizing workforce efficiency, reducing costs, and ensuring service level agreements(SLAs) are met. Proven ability to leverage data analytics and WFM software to improveoperational performance and drive business results.● Using real-time call/live tickets monitoring software, listening into calls/live tickets orreviewing call/live tickets transcripts that are generated in real time, and interveningwhen necessary to avoid escalation of a difficult or unprofessional call/live ticketssituation.● Monitoring real-time performance: Tracking agent activity, call volume, and service levelagreements (SLAs).● Scheduling: Creating and optimizing agent schedules based on forecast demand.● Capacity planning: Ensuring sufficient staffing to meet customer needs.● Adherence management: Tracking agent adherence to scheduled breaks and shifts.● Performance analysis: Identifying trends, bottlenecks, and opportunities forimprovement.● Reporting: Generating reports on key performance indicators (KPIs) and providinginsights to management.

● Capable of meeting the customer requirements & also engaging alternative solutions ifthe customer or clients needs are in a sense of urgency, a situation that needs to be fixedimmediately.● Make sure all the services of the clients are fully functional & stable as well.● To provide good quality & professional customer experience to the clients & maintaincustomer satisfaction.

● Capable of meeting the customer requirements & also engaging alternative solutions ifthe customer or clients needs are in a sense of urgency, a situation that needs to be fixedimmediately.● Make sure all the services of the clients are fully functional & stable as well.● To provide good quality & professional customer experience to the clients & maintaincustomer satisfaction.

● Capable of meeting the customer requirements & also engaging alternative solutions ifthe customer or clients needs are in a sense of urgency, a situation that needs to be fixedimmediately.● Make sure all the services of the clients are fully functional & stable as well.● To provide good quality & professional customer experience to the clients & maintaincustomer satisfaction.

(Digital Printing Staff) *Always follow up for the status or feedback about the services that we provided to the customer & also ask if there's anything else that we can help the customer with. *Make sure all the machines are fully functional & always do PMC(Maintenance) before & after shift. *Provide good quality products & maintain customer satisfaction. * Examine job orders to determine details such as quantities to be printed, production time, stock/material specifications, colors, and sizes. * Inspect, examine and check printed output for print clarity, color accuracy to confirm the clients specifications and approval. * Coordinates, facilitates and monitors printing and production services and to insure the timely completion and availability of the items. (Machine Operator) * Operates risograph machine , photocopier machine(colored and black & white) , wide format machine, scanning machine , laminating machine , ring binding (karo, ibico and plastic binding), folding, collating and stapling machine, and other machines for printing. * Controlling operations of equipment or systems, checking machines if it is working properly.