Lester Maxwell Email & Phone Number

Washington, United States

Led Expansion and Growth of a Specialty Healthcare Organization in a Competitive New Market:Orchestrated the expansion and growth of specialty care clinic operations from 1 to 14 locations in Washington State, with an increase in staff from 4 to 29.Successfully reached over 21,000 unique patients, totaling 125,000 patient visits, and generated $22.7 million in revenue.Operational Excellence and Financial Growth:Streamlined and diversified internal operations, resulting in continuous revenue growth and a stable cost structure.Policy and Protocols Development:Developed and implemented policies, systems, and protocols that firmly upheld the pillars of the quadruple aim, enhancing patient care and outcomes.Team Development and Culture Building:Designed and facilitated new team member training, onboarding, and culture immersion, fostering a cohesive and high-performance work environment.Key Account and Stakeholder Relations:Cultivated and maintained strong relationships with key accounts, community partners, and medical organizations, ensuring successful collaborations and business growth.Leadership and Team Motivation:Effectively led and motivated a team of 28 healthcare professionals and support team members by instilling a collaborative and high-performance work culture.Executive Reporting and Cross-Functional Leadership:Communicated with key stakeholders, investors, and C-suite executives, providing comprehensive reports on business health, operations, and future growth strategies.Collaborated across functions, leading and engaging with HR, IT, Business Development, Strategy, Clinical, and Patient Advocate team leaders to ensure organizational success.Project Management and Strategy Implementation:Managed complex organizational projects and executed go-to-market strategies to drive business growth and success

Greater Seattle Area

Comprehensive Clinic Management:Spearheaded the day-to-day clinic operations, executed marketing strategies, engaged in financial planning, and drove regional growth and development.Forged collaborative partnerships with key stakeholders to enhance the reach and impact of the progressive healthcare group in Washington State.Leadership and Patient Care Excellence:Led a team of Rehabilitation Specialists in delivering the highest standard of conservatively managed patient care, ensuring exceptional outcomes and patient satisfaction.Remarkable Regional Growth:Achieved an impressive 100% increase in regional presence through strategic provider additions and the establishment of key clinic locations since July 2017.Managed and oversaw revenue growth over the same period, reflecting a strong financial acumen.Efficiency and Training Enhancement:Revamped communication protocols to enhance internal efficiency and ensure smooth information flow.Innovatively developed and improved team member onboarding and ongoing training and professional development programs, cultivating a highly skilled and motivated workforce.

Greater Seattle Area

Strategic Partnership and Referral Development:Significantly enhanced the company's market position by locating, negotiating, and fostering valuable practice partner and referral relationships with regional clinics.Spearheaded the remarkable growth of physician referral accounts, taking them from zero to over 400, which greatly contributed to business expansion and success.Effective Project and Event Management:Orchestrated successful project and event management initiatives targeting sports affiliates, physicians, and athletic trainers, resulting in strengthened business relationships and brand awareness.Strategic Consulting for Market Growth:Collaborated closely with market leads to provide expert consultation on strategic market growth and development, ensuring alignment with the company's objectives and optimizing market opportunities.

Dallas, Texas

Patient Care and Rehabilitation Expertise:Delivered patient care and rehabilitation following the Airrosti 30/30 treatment model, ensuring effective soft tissue injury recovery.Developed and implemented customized exercise regimens to promote compliance and support the ongoing progress of patients in their recovery journey.Provided comprehensive instruction to patients on proper technique and form for home care exercises, enabling them to continue their rehabilitation outside the clinic.Administrative Proficiency:Efficiently managed schedules, handled benefits verification, and conducted payment collections to ensure seamless clinic operations.Nurtured strong patient and client relations, ensuring a positive experience and consistent quality of care.Maintained accurate records of patient visits and completed treatment plans for a streamlined patient care process.Marketing and Community Engagement:Spearheaded marketing initiatives by fostering and maintaining existing business partnerships and client relationships.Organized and facilitated community events such as mobility clinics, strength classes, functional movement assessments, and kinetic chain usage, furthering brand visibility and community engagement.Actively engaged in prospecting new business partnerships to drive patient referrals to local and regional practices, contributing to business growth.

Seattle, Washington, United States

I serve as the Assistant Track and Field and Cross Country coach for the recently re-opened Lincoln High School in Wallingford

Seattle, Washington, United States