Pwc Design & Innovation Principal - Cloud & Digital / Salesforce, Metaverse, Ai / Service Excellence
CurrentMy mission is to blur artificial boundaries that inhibit individuals and brands from reaching their full potential while discovering new territories that inspire and foster meaningful connections. With an outcome-focused approach, I believe in the power of creativity to add a touch of ❤️ and truly elevate everything we create.I lead a team of Design, Strategy and Innovation experts focused on complex transformations initiatives. By leveraging our expertise in building human (and humanity)-centered products & services, we have enabled brands to achieve their goals and create a lasting impact. I also help lead a service excellence team that focuses on contact centers, field service and self service models of the future; those that connect digital and physical touchpoints, wile leveraging the power of AI. We call that "Phygital Service".