Lester Jackson Email & Phone Number

Bellevue, Wa, Us

Bellevue, Washington, Us

 Managed a 15-person engineering department of developers, testers and PMs targeting the development and delivery of customized search & directory solutions to monetize partner traffic or owned & operated web properties. Collaborated with Google on combatting click fraud by developing click tracking analytics, cultivating an audit cadence and driving adoption across all partners, therefore, reducing fraudulent traffic by 80% Increased work capacity by 45% by planning, sourcing & integrating offshore development into business and implementation processes Decreased infrastructure hosting costs by migrating a corporate wide presentation platform from a proprietary legacy platform to .NET architecture Instituted a professional services segment in the business to deepen customizations in partner implementations

Bellevue, Washington, Us

As a lead program manager I was responsible for all aspects of program management for the Infospace Search Distribution platform including: Define vision and road map, set goals and operating principles for the team Conceive, design and deliver key platform features Evangelize the platforms and drive adoption of the platforms across Infospace partners  Overall project & partner relationship management Manage a team of highly talented program managers Instituted a “software factory” of new implementations, upgrades and maintenance work by establishing repeatable and predictable work classifications; measured against a base metric of well-defined project types that facilitate pipeline prioritization and scheduling Awarded 2006 Outstanding Team contributor and 2007 Info Star nominee

Us

 Owned multiple distributed systems powering phone carrier functionality: content distribution, SMS gateways, alert services and device authentication Defined vision and key user scenarios for newly on-boarded European carriers Conceptualized, designed and delivered an integrated authentication experience for US carriers Interfaced with external telephone device partners and carriers

 Drove 7 developers and 8 test engineers across four feature teams to deliver features critical to US mobile carrier WAP gateways and Outlook connector messaging services Defined vision and key user scenarios for V2 release of mobile services Evangelized adoption of the diagnostics platform Implemented PM methodologies and procedures into newly structured team Integrated outsourced development team(s) into development practices Lead internal shared technology development initiatives across product groups

Seattle, Wa, Us

 Designed, evangelized and built Platinum Partner Program; an enterprise development & support initiative focused on emphasizing server performance and platform optimization Drove changes to core system infrastructure components to scale out for increased loads and improved performance. This feature was a pivotal part of Enterprise customers in the entertainment broadcast (i.e. NBC, CBS, MTV) and content delivery (Akamai) domains for their multi-media online delivery strategy  Designed and delivered core platform partner tools and server components for Real Broadcast Network and AOL/Time Warner that delivered improvements in service delivery and aggregated QOS metrics for billing and operations

Seattle, Wa, Us

 Designed and delivered key components of the streaming media server platform  Defined the vision and key user scenarios for RealServer versions 5, 6 and 7 Conceptualized, designed and delivered an streaming media commerce and user authentication component Implemented RealServer version 4 setup utility for Linux

San Jose, California, Us

 As a technical product owner, work with development teams across Symantec (PC Anywhere, Symantec Utilities, Symantec Anti-Virus) to establish common shared technology user stories, manage and prioritize the product backlog, participate in daily scrums and validate delivered software designs. Gather product requirements from customers and other stakeholders. Write specifications for a Symantec core platform of services including Symantec Basic, Symantec Installer and Symantec Live Update Created and maintained product roadmap, track schedule against the roadmap, and escalate risks and issues. Maintained communication with stakeholders, including professional services, development teams, marketing, upper management, and enterprise customers.

San Jose, California, Us

Lead a team of dedicated software test engineers focused on testing the Symantec C++ Development Suite including... Develop, implement and lead functional & performance testing Creating, improving, and maintaining new and existing frameworks Helping Drive a Test Culture across the division Champion automated testing on PC and Mac Drove software problem isolation with use of defect-tracking system to track test cases and results, and work with developers and analysts on problem isolation and resolution.

Round Rock, Texas, Us

 Develop, implement and lead functional & performance testing Creating, improving, and maintaining new and existing frameworks Helping Drive a Test Culture across the division Champion automated testing on PC and Unix Drove software problem isolation with use of defect-tracking system to track test cases and results, and work with developers and analysts on problem isolation and resolution.

Newbury, Berkshire, Gb

 Provided tier 2 & 3 level technical support for Borland C++ and Pascal developer tools  Owned technical issues resolution and collaborated with development to resolve advance issues when necessary  Documented troubleshooting and problem resolutions steps  Lead onsite customer training and presented at developer conferences

Certificate In Softare Design And Development

B.Sc, Psychology

Education record

Education record

Education record

Education record

Education record