Technical lead for an engineering software management system, streaming virtualized engineering applications to ~3,700 engineers worldwide.

I am the District's ProjectWise Administrator. I manage a system that contains over 1.2 million documents that support $14 billion worth of civil works projects.

Administer Bentley ProjectWise V8 XM project management system storing over three million documents for 2000 users in over 15 locations worldwide.Responsible for the entire application lifecycle – Windows Server 2003 management, SQL Server 2005 database management, application management, upgrades, deployment, patch management, user support, user training, and authoring support documentation.

• Administered an enterprise ProjectWise V8i SELECTSeries 1 implementation on an Oracle 10g / Windows Server 2003 platform.• Led MVD to standardize the organization of the NOV projects using the ProjectWise Collaboration Model (PCM).• Led the Document Control Center (DCC) to standardize on the PCM for all PRO projects.• Acted as technical lead representing the Engineering Division on the Archiving PDT.• Provided ProjectWise support for the CWIM/BIM workshop.• Worked closely with the Districts’ CAD manager to promote integrated design within MicroStation, ProjectWise, and ArcSDE geospatial data.• Managed all aspects of the system including planning and coordinating, testing, operation, troubleshooting, reporting, and user administration.• Provided customer support services, including installation, configuration, troubleshooting, customer assistance, and classroom-based training.• Authored standard operating procedures for digital signature processing, file-naming conventions, and document management best practices.• Acted as technical lead representing the Engineering Division on the TFH/MVN Archiving PDT.• Worked directly with branches to standardize their use of ProjectWise as a project management and collaboration environment.• Completed all ACE-IT certification and training requirements, including achieving Secret Clearance, to have direct access to servers.• Coordinated efforts with other Districts’ CAD/ProjectWise Administrators to implement standards-based solutions throughout the Division.• Represented MVN on the USACE national ProjectWise PDT.

Provide support for the ProjectWise V8 XM implementation at the U.S. Army Corps of Engineers - New Orleans District. Perform ProjectWise administrative tasks including planning and coordinating, testing, operation, troubleshooting, and maintenance of hardware and software systems, and the planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and training in response to customer requirements.

• Administered ProjectWise V8 2004 & V8 XM on SQL Server storing over two million documents for 1300 users in over 10 locations.• Responsible for the entire application lifecycle – Windows Server 2003 management, SQL Server database management, application management, deployment, patch management, user support, user training, and authoring support documentation.• Analyzed operations at each plant to understand their environment and develop individualized implementation strategies with a focus on standardized processes and cost savings.• Principal member of the CAD standards team that defines guidelines, best-practices, procedures, work instructions, and training for new engineering projects.• Lead designer and developer of AME Powertrain websites.• Provided limited support of AutoCAD 2005 and MicroStation V8 XM

• Managed and administered the technology needs for a global contact center.• Researched and evaluated software & systems for use in call-tracking, staff management, and ticket tracking.• Administered the call tracking system and call volume display boards.• Administered the support ticket tracking system for 500+ support personnel across seven countries.• Supervised one individual on the first level WAN support team.• Maintained relationships with the Australian and European help desks to share best practices and unify processes.• Provided classroom and just-in-time training on ticket tracking software.• Attended management training.• Conducted new hire interviews.• Conducted performance evaluation of support analysts.

• Core member of team that developed and implemented the first level support systems for the global Oracle Help Desk.• Administered trouble ticket system for 350+ support personnel.• Conducted one-on-one and team training in the areas of document development, work-flow management and database use.• Authored and communicated tracking and performance reports to upper management.• Trained new employees, tested new software products, and participated in quality initiatives.

• Provided software, hardware and network troubleshooting for 5000+ corporate and field employees.• Contributed to knowledge base by authoring problem-resolution documents.• Communicated improvement and training opportunities to team members and team leadership.

• Researched, tracked and analyzed proposed legislation and regulations at the local, state and federal level.• Published advisory updates on public affairs issues for corporate officers.• Authored and maintained quality documentation.• Led the department to a 99% score on the company’s internal quality audit.

• Helped produce and distribute corporate financial releases.• Tracked legislative and regulatory issues at all levels of government.• Managed memberships in staffing industry associations.• Represented the company at legislative conferences.