Keeps other departments abreast of requirements by researching regulatory and filing information and by writing and communicating guidelines.Maintains quality service by establishing and enforcing organization standards.Prepares reports by collecting, analyzing, and summarizing information.Maintains legal and regulatory compliance by researching and communicating requirements and obtaining approvals.

Ensure the policies, procedures, guidelines, compliance, safety, and security are being followed in the credit union as they relate to quality control. Review and research procedures and guidelines, and field of membership requirements for exceptions and document as necessary.Responsible for performing quality control reviews and transaction monitoring to ensure regulatory compliance and adherence with policy and procedures.Review of high-risk account and review of maintenance reports of anomalies or suspicious activity including reporting of such activity of the appropriate management.Create and complete user-friendly logs, and tracking mechanisms to record and report quality control reviews and report monitoring, and assist management with monitoring and resolution reporting.Responsible for the daily, weekly, or monthly review of various reports of transactions or activities, including high risk, sensitive or confidential information.Participate and contribute in training and development to increase knowledge and skills.Attend and actively participate and contribute any meetings and training sessions.Served as the lead developer and creating a maintaining accurate and understandable procedures and job is related to job duties.

Reporting to Branch Manager, develop new and existing business and consumer banking relationships by proactively soliciting new business from prospective clients and by contacting present clients to retain and expand banking relationships, to meet or exceed assigned monthly goals. Accountable for customer satisfaction and retention.

Build and maintain relationships with customers and assisted in determining the right solutions to meet there financial needs by providing expert advice and products.Researched and gathered information to identify opportunities to attain set personal goals.Demonstrated skills in computer use.Positive approach in interactions with customers and team members.

Build and maintain repeat clientele; utilize client bookProvide the highest level of customer serviceKeep selling floor and merchandise neat, organized and stockedParticipate in inventoriesParticipate in all relevant training and development seminars, programs and meetings as directed by store managementProperly execute all relevant register functionsUtilize the elevated levels of sales and service to maximize sales performance

Exceptional motivator who generated high level of employee morale and engagement by modeling excellent service behavior.Proven ability to meet targeted goals, build professional relationships with diverse customer base, and maximize sales opportunities and present professional sales environment. Strong leadership, organizational, time management and mentoring skills.