Who is Lester Fajardo? Overview
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Lester Fajardo is listed as Technical Support Engineer at Thrive, based in Calabarzon, Philippines, Philippines. AeroLeads shows a matched LinkedIn profile for Lester Fajardo.
Lester Fajardo previously worked as Incident Control Specialist at Stefanini North America And Apac and IT Specialist at Stefanini North America And Apac. Lester Fajardo holds Bachelor'S Degree, Hotel, Motel, And Restaurant Management from De La Salle University - Dasmariñas.
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Email format at Thrive
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Thrive
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Profile bio
About Lester Fajardo
I am currently a Technical Support Engineer, a former Incident Coordinator for an IT Outsourcing company for 2 years, with 5 years of IT Service Desk analyst experience prior to promotion.A former Technical Support Specialist 2 / Resolution Specialist with 7 years of experience, for a BPO company assigned to a well known computer brand account.
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Lester Fajardo's current company
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6 roles
Lester Fajardo work experience
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Technical Support Engineer
Current
Jun 2024 - Present
Incident Control Specialist
CurrentEnsure all incidents and service requests are resolved by following the standard processes.Ensure regular updates on all Incidents and Service Request tickets. Provide coordination and calibration across all the delivery teams. Escalate all process-breakdown-related cases causing either a delay in resolution or an actual SLA breach.Adhere to the agreed.
May 2022 - Present
It Specialist
Adhere to the agreed service levels and ensure prompt and accurate resolution of problems / incidents.Assisting users with IT related queries via phone, email or chat. Account creation, Access modification. Hardware, Software and Network troubleshooting etc.
Feb 2020 - Apr 2022
Information Technology Service Desk
Adhere to the agreed service levels and ensure prompt and accurate resolution of problems / incidents.Assisting users with IT related queries via phone, email or chat. Account creation, Access modification. Hardware, Software and Network troubleshooting etc.
Jan 2017 - Feb 2020
Technical Support Specialist / Resolution Specialist / L2
Convergys
Providing hardware and software technical assistance via phone and email for consumer and corporate accounts.Team handling / Team based Support.Report creation and analysis.
Feb 2009 - Dec 2016
1 education record
Lester Fajardo education
FAQ
Frequently asked questions about Lester Fajardo
Quick answers generated from the profile data available on this page.
What company does Lester Fajardo work for?
Lester Fajardo works for Thrive.
What is Lester Fajardo's role at Thrive?
Lester Fajardo is listed as Technical Support Engineer at Thrive.
Where is Lester Fajardo based?
Lester Fajardo is based in Calabarzon, Philippines, Philippines while working with Thrive.
What companies has Lester Fajardo worked for?
Lester Fajardo has worked for Thrive, Stefanini North America And Apac, Atos, and Convergys.
How can I contact Lester Fajardo?
You can use AeroLeads to view verified contact signals for Lester Fajardo at Thrive, including work email, phone, and LinkedIn data when available.
What schools did Lester Fajardo attend?
Lester Fajardo holds Bachelor'S Degree, Hotel, Motel, And Restaurant Management from De La Salle University - Dasmariñas.
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