Responsible for managing P & L scorecards, setting budgets for kiosks, and reviewing customer feedback data to develop and implement processes to address areas of opportunity and leverage strengths.Conduct on-site visits to inspect the implementation of company initiatives, review compliance, and help kiosk managers build successful action plans to address deficiencies in our business.Manage, coach, and guide kiosk managers to increase their effectiveness and productivity by developing their time management, problem solving, sales analysis, and coaching and development skills.Recruit, oversee hiring and on-boarding of all team members.Partner with Regional Loss Prevention manager to educate team members on protecting company assets, ensuring all team members are following CPNI standards, review chargeback data, and implement processes to minimize risks, and ensure compliance in all kiosks.Partner with vendor partners to drive marketing initiatives, provide additional training, and conduct off-site trainings for staff.

Grew sales and revenue by forming alliances with property managers, building owners, and realtors to encourage referrals and identify upgrade opportunities.Partnered with the marketing team to develop comprehensive retention offers for heavily penetrated properties.Worked with developers and construction teams to ensure new buildings were wired for Time Warner Cable before occupancy.Leveraged loyalty program with realtors to encourage referrals and grow new acquisitions.

Lead the development of strategic and tactical business plans to assist national retailers and indirect agents of AT&T products in achieving sales, revenue, and customer service goals while adhering to AT&T merchandising standards. Manage relationships with 179 retail locations across Brooklyn, Staten Island, and New Jersey with major accounts including Best Buy, Radio Shack, Walmart, Costco, Target, Staples, Apple, BlackBerry, and Sam’s Clubs. Analyze business reports to identify areas of deficiency, helping national retail partners and indirect agents implement necessary improvement strategies. Oversee hiring, training, and evaluation of internal account executives, and provide training to external associates. Assist retail partners with real estate requirements to ensure new stores comply with corporate brand standards. Partner with Staples, Target, and Best Buy teams on the ground-up launch of mobile retail kiosks and standalone mobile store concepts. Work with sales team to develop proposals and tailor product solutions for small business clients.

Supported national retail accounts in streamlining sales processes, goals, and training for 20+ retail partner locations across Brooklyn and Staten Island, with accounts including Best Buy, Radio Shack, and Costco. Partnered with management teams at national retailers to develop strategic business and tactical plans to achieve sales and service goals. Cultivated relationships with retail partners to ensure store sales strategies were aligned with AT&T’s company model. Conducted regular sales coaching and training to ensure seamless rollout of sales initiatives, promotions, and new product launches, and see that revenue and service goals were met. Served as a liaison between the stores and AT&T headquarters to identify and resolve issues, and address customer escalations.

Managed a 10-20 person sales force with dual responsibility for hitting assigned sales and service goals and supporting the day-to-day retail operations. Assisted with oversight of the store and sales floor in manager’s absence, ensuring store appearance met company guidelines. Handled hiring and development of employees, and established work schedules to maintain adequate staffing.

Responsible for driving sales efforts to meet and surpass targets. Additionally handled setup and maintenance of in-store displays.

Transitioned from sales associate into a management role, with responsibility for sales, purchasing, inventory, and management of staff. Developed, applied and monitored sales tactics while exceeding individual sales quotas for the vintage watch department. Leveraged excellent customer service and client management skills in catering to a high-end clientele. Handled the purchasing of watches and jewelry, maintaining proper inventory controls to ensure compliance with company standards. Assisted with hiring, training, and scheduling staff, and conducted regular one-on-one meetings with team members to solicit input and involvement in the decision making process.