Provide technical architecture, strategic consultation and support for a wide range of clients from SME’s to Education & Government

As part of the acquisition of XciteLogic assets, employees were transferred to Datacom. This represents a continuation of my role at XciteLogic

Provide technical architecture, strategic consultation and support for a wide range of clients from SME’s to Education & GovernmentDevelop project plans for technical project implementations with customers.Promote and develop Vendor Partnerships, specifically spearheading the Microsoft Gold partnership, Citrix Partnership, and VMWare Partnership.Strategic Planning/Preparation (includes budgeting) for MyIT CustomersPerform IT Review/Audits for new customers, including recommendations based on Best Practices and estimated level of efforts.Internally/Externally communicate/transfer technical knowledge and new product developments, in various forms (i.e. hosting technical training nights, generate customer bulletins, etc)

Took on the role of sole System Administrator for the Paladio Group of companies, which consisted of 8 subsidiaries (Eastman Fort, CASE Services, Matrix Engineers, McFee, Decmil Australia, Novacoat, Fabcon Construction, Westec Engineering Services) and the Paladio corporate team.Manage, maintain, develop and improve infrastructure (all aspects of ICT), expanding as the company acquired additional businessesInfrastructure varied between businesses upon acquisition however was predominantly Wintel based with latest versions of relevant server platforms at the time (i.e. Windows Server, Exchange, SQL) and multiple LOB applications (i.e. Sage Timberline, ACCPAC, Incident & Safety Management System)

Originally worked for a subsidiary of the group, Eastman Fort Pty Ltd – A drafting services company (structural/mechanical)Duties involved administration of a Novell (6.0 & 6.5)/Windows Server 2003 mixed environmentStaff support for Perth & VictoriaMaintained several Linux servers, for varying purposes – including Mysql, company web-app (apache) & SAMBA domain.Developed & coded a web based document management system for the organization known as the EFP DMS/Navisworks Control Centre. (Significant project, Details On Application)Coordinated integration/migration of existing EFP infrastructure to new owner Paladio Group.

Provided “end of line” technical escalation & support for ICTManaged a team of 14 technical staff in Perth and 2 technical staff in SingaporeProvided departmental updates on a weekly basis, including cost projections, operational efficiency, client feedback, departmental earnings projectionPerformed staff reviews both formal and informalOversaw the IT Department to ensure a high level of support was provided to both local and satellite officesProvided technical, and client skills training to staff members, in addition to company wide training on departmental topicsNegotiation with both Telephone & Network Technicians regarding rates, job timing and necessary conduct levelsDeveloped (in conjunction with Elexol) a new form of Messages On Hold unit designed to operate via IP which was an Australian first at the time.Numerous other tasks, duties & responsibilities. Further details on request.

High level technical & network support for Technical Service Officers (previously Operations Assistants)Coordinated “difficult” client installations, technicians & bookingsRan the Singapore Office during training periods for Singapore staffMonitor and report on installation efficiency to Operations ManagerGeneral reporting & assessments to Operations ManagerPerformed Business analysis of VoIP in the Telecommunications Industry and the effect this would have on our business modelNumerous other tasks, duties & responsibilities as dictated time to time. Further details on request.

Assist clients with installation of Messages On Hold units over the phone and occasionally on site as requiredCoordinate technicians to ensure efficient installation of Messages On Hold units where a technician was required, or for connection of telephone download unitsPerform technical support for Messages On Hold with both MOH units and computer/telephony support within the officeTrain and assist new staff members within the company in both the Operations Department and specifics of our installation processesProvided technical support for clients as requiredMonitor and report on Installation promisesPerform stock take as required

Manage & maintain point of sale fleet for all corporate stores in WA

Perform day to day management of several stores during tenure, ensuring KPI's are met.