Lester Ong Email & Phone Number

Singapore

Part of the Aviation vertical in ST Logistics, under ST Airport Services Pte Ltd- Manage and oversee daily operations to ensure sufficient manpower and assigned tasks to fuel specialist are executed smoothly and safely with confidence- Oversee fuel farm operations, including quality control, and daily aviation fuel stock management and forecasting to ensure operability, and optimise fuel quality and quantity whenever required- Identify. develop, and review SOPs to ensure compliance with regulatory and safety requirement - Oversee and coordinate preventive maintenance schedules for assets, and ensuring timely resolution of discrepancies- Identify and mitigate quality, safety and security risks with QHSSE and relevant stakeholders to ensure high standards and quality are complied if not exceeded- Mentor, coach and develop learning roadmaps for the fuel specialists to ensure healthy level of team’s competencies to ensure continuous operational support and capabilities as per contract requirement- Foster strong customer relationships by addressing complaints with resolution, conducting surveys and preparation of management reports - Development of digitalisation roadmaps that allows for innovation, streamlining and automating potential processes that reduce bottlenecks and constraints with the use of various applications

Singapore

● Establish and foster strong relationship with potential and existing clients and vendors● Perform sales pitch to convert prospective clients to new clients● Provide business management advices to High Net Worth Individual (HWNI) on various operation requirements and application while deriving solution strategies and compliance● Cross collaboration with various internal and external stakeholders and vendors to ensure client applications and processes are in compliance from start-to-end.● Manage and oversee company day-to-day operation of finance, human resource and administrative function to ensure compliance and operations● Create opportunity to streamline processes through reviews to ensure improved efficiency and productivity through various innovations for increased productivity and efficiency of work.● To ensure regulatory compliance with ACRA, IRAS and MOM on incorporated companies

- Coordinate between engineering departments headquartered in Japan on technical concerns, modification requests from Asia pacific dealers.-Manage Asia pacific dealers through strong aftersales support and relationship building and ensure high dealer satisfaction to ensure dealer achieve customer satisfaction and the support required- Cross coordination with parts department to ensure strong service support to dealers- Cross coordination and support to the sales department (E.g. check on modification requirements and possibility as per dealer request, service attention)- Manage warranty claims with the warranty administrator to ensure proper communication of process and requirements to the dealer to ensure a smooth claim process.- Overseas dealer visits to ensure strong continuous dealer relationships and solve technical concerns raised by dealers/customers onsite.- Support training projects such as training material developments to ensure continuous and higher learning to both internal warranty and service department staff and dealers- Conduct training from time to time to dealers to ensure they are well equipped with the necessary knowledge and changes from different batches of machines/vehicles

Singapore

- Meeting customers’ demands and expectations updates to them on their vehicle's servicing, components repair/replacement status- Preparation of service quotations and providing recommended repairs, such as explaining to customer on vehicle repair and servicing status to exemplify vehicle component knowledge to gain customer assurance, loyalty and trust.- Executing upselling strategies through various segment, such as Porsche's T-equipment accessories, extended warranty program and additional repairs services to achieve aftersales targets.- Managing the planning and scheduling of customer’s appointments, and working in synergy with workshop team to ensure a consistently high turnover rate to meet high productivity both front and back end and to resolve bottlenecks with provided solutions.- Ensure all vehicles repairs and servicing are carried out in accordance with relevant technical workshop manuals , and ensuring concerns are being addressed to meet the safety for both driver and vehicle.- Provides strong consistent support to sales consultants to ensure effective support to potential customers and clients as well as other daily matters.- Providing strong, consistent post-sales support for new and returning customers and delivering a premium customer experience all around.

Singapore

- Coordinate and manage cross-functionally with developers and stakeholders on conceptualization, execution, and implementation of technology projects and management of project timeline completion and customer satisfaction.- Providing support and liaising with the operation department on system testing, optimization of fleet usages and movement, and identifying opportunities for process efficiency and automation, driving operational excellence.- Reviewing of current work process system to improve, enhance both workflow and processes, and automation if possible.- Management of incoming and outgoing vehicles arrangement with vendors, and the preparation of telematics system to ensure both hardware and software test is in operating condition to ensure highest members experience.- Manages the inventory of the telematics system and the petrol passes for the vehicle, ensuring minimum ready stock for telematic replacement, maintaining high vehicle output, and meeting members’ demands.- As an SME of the telematics system is to provide swift troubleshooting of telematic systems through various analytical process and methods to turn over the vehicle to the soonest, driving sales.

Singapore

- Meeting customers’ demands and expectations while providing updates to them on their motorcycle’s servicing status.- Preparation of service quotations and providing recommended repairs, servicing, and accessories to upsell workshop’s labor hours to meet aftersales targets.- Managing the planning and scheduling of customer’s appointments and working together with the workshop to ensure a consistently high turnover rate for motorcycles to meet high productivity both front and back end- Ensure all motorcycles repairs and servicing are carried out in accordance with relevant technical workshop manuals to meet the safety of riders and the motorcycles.- Provides strong consistent support to sales consultants to ensure pre-delivery inspections of motorcycles are carried out effectively to ensure seamless handling and taking over of new motorcycles between sales consultant and customers and other daily matters.- Providing strong, consistent post-sales support for new and returning customers and delivering a premium customer experience all around.

Singapore

Air Force Engineer- Overseeing and mentoring aircraft maintenance personnel to ensure high maintenance standards are met for aircrew operations and flight safety.- Ensure aircraft maintenance personnel executes all maintenance tasks in accordance with relevant technical manuals and airworthiness regulations.- Participated in overseas deployment in the United States of America for two years (Peace Vanguard Detachment).- Work with various maintenance flights to troubleshoot, rectify, repair, or modify to generate serviceability of the aircraft for operations required by aircrews.Petroleum, Oil and Lubricant In-Charge (Secondary Appointment)- Management and oversee unit’s Petroleum, Oil and Lubricant (POL) operations and ensure regulatory and safety compliance of POL usage stated by the maintenance manuals and ensuring they are readily available for use as required.- Liaison with contractors to ensure all POLs demand and supply are met are delivered to ensure 100% availability for all required maintenance operations.- Ensuring all personnel is familiarised with spillage response drills, identification of hazardous materials, and the familiarization of Safety Data Sheets. Quality Facilitator (Secondary Appointment)- Management of squadron unit’s technical quality service by assigning various personnel to conduct cross-checks on various key appointments in the squadron to ensure proper work procedures are followed- Improving outdated SOLs and reducing grey areas in the work processes to improve the quality and productivity of each individual role.- Report finding to management and ensuring that all finding are resolved and improvisedSquadron Vehice In-Charge (Secondary Appointment)- Management of all transport vehicles under the squadron are serviceable to meet operational demands and confidence- Sending personnel for various vehicle familiarization to upkeep all-rounded readiness

Bachelor Of Science - Bsc (Part-Time), Business Administration And Management, General

Bachelor of Science (BSc) Business with Minor in Supply Chain Management (Part-time) Under sponsorship of SAFRA Singapore

Diploma, Electronic And Computer Engineering, 3.20

Activities and Societies: Electronic and Computer Engineering (ECE) Sub ComitteeGraduated with Minor in Business Management Sponsored.