Les Proctor Email & Phone Number

• Liaison between QA Teams and External Client (I/T), providing update to senior executive staff regarding QA projects, execution, capacity/demand planning, defect/ release management and environmental impacts.
• Perform project management activities for up to 15 different projects simultaneously.
• Responsible for performance management, interviews, job placements, mentoring/training and 1:1 bi-weekly meetings for up to 25 senior QA resources.
• Coordinate with client all matters related to retention, new resource allocations and future capacity needs.
• Work closely with onshore/offshore resources (‘follow the sun’ model) to align appropriate staff, project responsibilities, deliverables, taking ownership of projects, while orchestrating the delivery of quality to the.
• Member of Capacity Planning, Defect/Change/Release Management, Deployment and Environmental Readiness Teams.

• Responsible for the creation and management of QA Department in Utah.
• Establishing organizations QA guidelines (SOPs) and compliance between development, engineering, project management and quality assurance departments.
• Provided QA Management guidance within Software Development environments; responsible for collaborating with various teams to ensure project/quality assurance requirements are consistent
• Created test strategies and risk assessment plans to identify possible obstacles within projects; relating to front-end, back-end, internal/external and exception testing.
• Developed SDLC QA Structure/Processes and procedures for organization.
• Provide expertise to IT Director on matters relating to Quality Assurance, Business Continuity Planning and Disaster Recovery

• Responsible for managing clients expectations, training, QA work, resources, project tasks, test planning and execution in a fast-paced software development environment using strong critical thinking skills.
• Actively involved with scrum and sprint meetings, managing product backlog, removing obstacles to progress, re-allocating resources where necessary, prioritizing and review milestones and accomplishments.
• Created corporate-wide Quality Assurance Standard Operational Procedures manual.
• Responsible for accurate reporting to headquarters in Nashville the status of QA efforts; design, construct, and execute updates.
• Led process improvement changes throughout company to increase efficiencies and reduce defects, downtime and waste.
• Responsible for all aspects of web site content and development regarding software testing.

• Implemented improvements to quality assurance processes within the IT Department.
• Set QA compliance objectives and ensured targets are achieved.
• Recommended changes to current QA Processes to improve efficiencies.
• Responsible for all aspects of Software Development QA Testing in a fast-paced environment.
• Responsible to elevate departmental bottlenecks (issue) to senior management.
• Wrote system white papers, developed test plans, traceability matrix, peer reviews, exit reports, and project completion documentation based on QA processes.

• Created/implemented QA process improvements/SOPs to minimize defects within Accounting Department.
• Responsible for reducing a 14% defects rate to less than 1% after putting new QA standards in place within my first six months on the job.
• Created QA metrics of Bangalore, India outsourcing efforts; processing 42,000 A/P and A/R transactions a month for 400 clients throughout the United States.

• Performed I/S Manager responsibilities.
• Performed programming, testing/maintenance of A/P, A/R, C/P, F/A, G/L Systems.
• Conducted Systems Analyst on Fixed Asset System due to company being under new ownership; bringing company current on their fixed assets accounting, saving company compliance penalties.
• Saved organization compliance penalties by bring their Fixed Asset systems up-to-date.
• Setup automation of files for company’s VMI System.

• Developed, modified and testing DB2 Database and COBOL programs for Marketing Department.
• Identified and fixed SQL problems for clients. Created Disaster Recovery Plan for I/T Department.
• Lead Analyst in CMM Level III compliance; including assessing current software, validating data, training on new procedures, maintaining metrics/reporting results.
• Resolved problems involving EFT Transmission for customers.
• Chaired meetings to explain problems and how they were resolved.

• Controlled change management procedures to ensure problems are fixed in timely manner with minimum downtime or affect to customer.
• Responsible for all customer issues across 7 IMS regions.
• Performed QA Testing to ensure system testing defects are being reduced.

• Created Reference Guides for the RICT (Release Install and Coordination Team).
• Installed daily and monthly releases and fixes on 22 different IMS Systems.
• Added table transactions to various databases.
• Creation and repair of CA Networks and Job abends.
• Execution of jobs, monitoring/documentation of CA Schedules; 5,000 jobs per night.

• Performed duties as Mainframe Operations Manager for a Mainframe VSE/ESA shop.
• Involved with operations, production and inventory management for CPIM/CIRM Compliance.
• Created documentation for senior management on ISO 9000 Compliance requirements.
• Developed, tested, and maintained DB2 COBOL program for accounting department.
• Modified programs to write multiple SQL tables.

• 11 year ‘distinguished’ military career covering Information Technology, Aviation and Army Air Defense (held ‘Secret’ security clearance).
• Programmed PERT/GANTT software for BRAC (Base Realignment and Closure Commission).
• Instructor for computer software training classes.
• Developed, trained and supervised personnel on automation systems.

Master Of Science, Information Systems Management With Focus On Tqm

Activities and Societies: Phi Beta Kappa

Bachelor Of Science, Business Management With Focus On Project Management

Activities and Societies: Phi Beta Kappa