• Liaison between QA Teams and External Client (I/T), providing update to senior executive staff regarding QA projects, execution, capacity/demand planning, defect/ release management and environmental impacts.• Perform project management activities for up to 15 different projects simultaneously.• Responsible for performance management, interviews, job placements, mentoring/training and 1:1 bi-weekly meetings for up to 25 senior QA resources.• Coordinate with client all matters related to retention, new resource allocations and future capacity needs.• Work closely with onshore/offshore resources (‘follow the sun’ model) to align appropriate staff, project responsibilities, deliverables, taking ownership of projects, while orchestrating the delivery of quality to the client.• Member of Capacity Planning, Defect/Change/Release Management, Deployment and Environmental Readiness Teams.

• Responsible for the creation and management of QA Department in Utah.• Establishing organizations QA guidelines (SOPs) and compliance between development, engineering, project management and quality assurance departments.• Provided QA Management guidance within Software Development environments; responsible for collaborating with various teams to ensure project/quality assurance requirements are consistent• Created test strategies and risk assessment plans to identify possible obstacles within projects; relating to front-end, back-end, internal/external and exception testing.• Developed SDLC QA Structure/Processes and procedures for organization.• Provide expertise to IT Director on matters relating to Quality Assurance, Business Continuity Planning and Disaster Recovery • Responsible for Quality Assurance (QA), Project Management (PM), and departmental performance relating to best practices processes.• Provided metrics to CIO/CEO weekly on the performance and availability of all our services (Keynote Systems/Trender statistics. • Responsible for reporting on company Business Continuity Planning (BCP) capabilities to major clients on a regular basis.• Successfully planned, managed and implemented several IT projects. Reputation of 0 defects in production.• Managed global QA efforts (30+ geographical locations of the world) to assist in project ‘Pilots’, quality assurance initiatives, and testing of company products. • Created, managed and maintain the organizational Disaster Recovery Plan/Gap Analysis, to include; working with cross-functional teams, creation of systems analysis flowcharts, walk-thru checklist/testing, managing DR schedules, testing, audits and certifications.• Create, manage and maintain departmental/organizational process improvements (ITIL).

• Responsible for managing clients expectations, training, QA work, resources, project tasks, test planning and execution in a fast-paced software development environment using strong critical thinking skills.• Actively involved with scrum and sprint meetings, managing product backlog, removing obstacles to progress, re-allocating resources where necessary, prioritizing and review milestones and accomplishments.• Created corporate-wide Quality Assurance Standard Operational Procedures manual.• Responsible for accurate reporting to headquarters in Nashville the status of QA efforts; design, construct, and execute updates.• Led process improvement changes throughout company to increase efficiencies and reduce defects, downtime and waste.• Responsible for all aspects of web site content and development regarding software testing.• Recommended process improvements to the corporate QA model based on SDLC ‘Best Practices’ knowledge.

• Implemented improvements to quality assurance processes within the IT Department.• Set QA compliance objectives and ensured targets are achieved.• Recommended changes to current QA Processes to improve efficiencies.• Responsible for all aspects of Software Development QA Testing in a fast-paced environment.• Responsible to elevate departmental bottlenecks (issue) to senior management.• Wrote system white papers, developed test plans, traceability matrix, peer reviews, exit reports, and project completion documentation based on QA processes.• Responsible for SQA testing and validation of tests servers; including establishing static IP addresses, server names and ports.• Worked with various software tools for test case creation and system bug tracking.

• Created/implemented QA process improvements/SOPs to minimize defects within Accounting Department.• Responsible for reducing a 14% defects rate to less than 1% after putting new QA standards in place within my first six months on the job.• Created QA metrics of Bangalore, India outsourcing efforts; processing 42,000 A/P and A/R transactions a month for 400 clients throughout the United States.

• Performed I/S Manager responsibilities.• Performed programming, testing/maintenance of A/P, A/R, C/P, F/A, G/L Systems.• Conducted Systems Analyst on Fixed Asset System due to company being under new ownership; bringing company current on their fixed assets accounting, saving company compliance penalties.• Saved organization compliance penalties by bring their Fixed Asset systems up-to-date.• Setup automation of files for company’s VMI System.

• Developed, modified and testing DB2 Database and COBOL programs for Marketing Department.• Identified and fixed SQL problems for clients. Created Disaster Recovery Plan for I/T Department.• Lead Analyst in CMM Level III compliance; including assessing current software, validating data, training on new procedures, maintaining metrics/reporting results. • Resolved problems involving EFT Transmission for customers.• Chaired meetings to explain problems and how they were resolved.

• Controlled change management procedures to ensure problems are fixed in timely manner with minimum downtime or affect to customer.• Responsible for all customer issues across 7 IMS regions.• Performed QA Testing to ensure system testing defects are being reduced.

• Created Reference Guides for the RICT (Release Install and Coordination Team).• Installed daily and monthly releases and fixes on 22 different IMS Systems.• Added table transactions to various databases.• Creation and repair of CA Networks and Job abends.• Execution of jobs, monitoring/documentation of CA Schedules; 5,000 jobs per night.

• Performed duties as Mainframe Operations Manager for a Mainframe VSE/ESA shop.• Involved with operations, production and inventory management for CPIM/CIRM Compliance.• Created documentation for senior management on ISO 9000 Compliance requirements.• Developed, tested, and maintained DB2 COBOL program for accounting department.• Modified programs to write multiple SQL tables.

• 11 year ‘distinguished’ military career covering Information Technology, Aviation and Army Air Defense (held ‘Secret’ security clearance).• Programmed PERT/GANTT software for BRAC (Base Realignment and Closure Commission). • Instructor for computer software training classes.• Developed, trained and supervised personnel on automation systems.