Lester Lewis Reyes
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Lester Lewis Reyes Email & Phone Number

Technical Consultant WFO at Verint
Location: Quezon City, National Capital Region, Philippines 6 work roles 1 school
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Current company
Verint
Role
Technical Consultant WFO
Location
Quezon City, National Capital Region, Philippines
Company size
3991 employees

Who is Lester Lewis Reyes? Overview

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Quick answer

Lester Lewis Reyes is listed as Technical Consultant WFO at Verint, a with 3991 employees, based in Quezon City, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Lester Lewis Reyes.

Lester Lewis Reyes previously worked as Apps Systems Engineer at Wells Fargo and System Engineer at Trends & Technologies, Inc.. Lester Lewis Reyes holds Bachelor Of Science In Computer Science And Information Systems, Computer Science And Information Systems from Centro Escolar University.

Company email context

Email format at Verint

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Verint

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Profile bio

About Lester Lewis Reyes

To use my skills, experience and adaptability to obtain a systems/network administration or engineering position where I am constantly challenged. My greatest strength is my ability to walk into a new environment and be functional immediately. I am quick to learn and adapt to new situations, configurations and technologies• Proficient in using Microsoft Office Applications• Proficient in speaking and writing in English• Have good interpersonal and communication skills• Has a sense of urgency and ownership, highly inquisitive• Good PC Troubleshooting Software & Hardware• Good knowledge in TCP/IP, IP addressing and subnetting• Good knowledge in LAN/WAN troubleshooting• Good knowledge in Configuring, Managing and Maintaining Windows Servers.• Good knowledge in VoIP Administration, VoIP Recorders, CTI, Call Manager.• Basic UNIX knowledge• Capable of using/understanding some softwares/PL:• Incident, Process, Change, Service Level Management• Experience in Technical Support• Good knowledge in using VMware• Advanced Knowledge and experience in Pre-Sales, Implementation and Support (Certified):o Aspect Unified IP 6.6 - minimalo Verint Impact 360o Verint WFMo NICE Interaction Management R4.1o NICE Engage 6.xo NICE WFM 6.4

Listed skills include Technical Support, Tcp/Ip, Verint Call Recording, Nice Call Recording, and 33 others.

Current workplace

Lester Lewis Reyes's current company

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Verint
Verint
Technical Consultant WFO
melville, new york, united states
Website
verint.com
Employees
3991
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6 roles

Lester Lewis Reyes work experience

A career timeline built from the work history available for this profile.

Technical Consultant Wfo

Current
Verint

Philippines

Oct 2020 - Present

Apps Systems Engineer

Wells Fargo

Ncr - National Capital Region, Philippines

Responsible for processing trouble tickets for every request, providing support for service request activities.• Responsible for keeping customers apprised of progress on issues, and following up to ensure satisfactory resolution of problems.• Requires courteous, professional interaction to other account teams and various support groups to facilitate communication and resolution of issues within established baseline objectives• Provides Implementation and support for NICE Interaction Management and NICE Engage• Provides Administration support for NICE Interaction Management, NICE Engage and Nexidia• Responsible for following the Service Level Agreement in every assigned ticket requests

Aug 2017 - Sep 2020

System Engineer

Trends & Technologies, Inc.

Makati City

• Responsible for processing trouble tickets for every request, providing support for service request activities.• Responsible for keeping customers apprised of progress on issues, and following up to ensure satisfactory resolution of problems.• Requires courteous, professional interaction to other account teams and various support groups to facilitate communication and resolution of issues within established baseline objectives• Provides Pre-sales, implementation and support for Aspect, Verint Impact 360 and NICE • Responsible for following the Service Level Agreement in every assigned ticket requests

Dec 2012 - Aug 2017

It Technical Support Specialist

Db Wizards

Responsible for processing trouble tickets for every request, providing support for incident management, change management, and service request activities.Responsible for keeping customers apprised of progress on issues, and following up to ensure satisfactory resolution of problems.Requires courteous, professional interaction to other account teams and various support groups to facilitate communication and resolution of issues within established baseline objectivesProvide technical support with their Financial Newgen Application for end users to be able to process financial costs well.Responsible for maintaining users accounts and their approval rights for their financial costs.Responsible for following the Service Level Agreement in every assigned ticket requests for SOX Compliance.

Feb 2011 - Oct 2012

Software Development Engineer/Web Development Engineer

Narra Systems Corporation

Responsible in making sure test cases are well tested (Quality Assured).One of the responsible to maintain Narra web application which is the company's own product. Responsible in enhancing web application based on client's need

Apr 2010 - Oct 2010

Bank Staff - Ojt

Philippine National Bank

Ali Mall Cubao, Philippines

Responsible for encoding and organizing bank accounts and paper/clerical works

Jun 2009 - Oct 2009
Team & coworkers

Colleagues at Verint

Other employees you can reach at verint.com. View company contacts for 3991 employees →

JW Jessica W. Jessica W. Colleague at VerintJing'An District, Shanghai, China View → NN Neeraj N Papudesi Neeraj N Papudesi Colleague at VerintBengaluru, Karnataka, India View → SP Shamir Patel Shamir Patel Colleague at VerintAtlanta Metropolitan Area, United States View → JK Jiri Klouda Jiri Klouda Colleague at VerintBelfast, Northern Ireland, United Kingdom View → SS Sara Simchon Sara Simchon Colleague at VerintIsrael View → JS Justin Schmidt Justin Schmidt Colleague at VerintGreater London, England, United Kingdom View → GM Geoff Millsom Geoff Millsom Colleague at VerintGreater Guildford Area, United Kingdom View → ST Sarah Terris Sarah Terris Colleague at VerintUnited States View → SN Sreejith Nk Sreejith Nk Colleague at VerintKozhikode, Kerala, India View → MF Marcus Fletcher Marcus Fletcher Colleague at VerintGreater Melbourne Area, Australia View →
1 education record

Lester Lewis Reyes education

FAQ

Frequently asked questions about Lester Lewis Reyes

Quick answers generated from the profile data available on this page.

What company does Lester Lewis Reyes work for?

Lester Lewis Reyes works for Verint.

What is Lester Lewis Reyes's role at Verint?

Lester Lewis Reyes is listed as Technical Consultant WFO at Verint.

Where is Lester Lewis Reyes based?

Lester Lewis Reyes is based in Quezon City, National Capital Region, Philippines while working with Verint.

What companies has Lester Lewis Reyes worked for?

Lester Lewis Reyes has worked for Verint, Wells Fargo, Trends & Technologies, Inc., Db Wizards, and Narra Systems Corporation.

Who are Lester Lewis Reyes's colleagues at Verint?

Lester Lewis Reyes's colleagues at Verint include Jessica W., Neeraj N Papudesi, Shamir Patel, Jiri Klouda, and Sara Simchon.

How can I contact Lester Lewis Reyes?

You can use AeroLeads to view verified contact signals for Lester Lewis Reyes at Verint, including work email, phone, and LinkedIn data when available.

What schools did Lester Lewis Reyes attend?

Lester Lewis Reyes holds Bachelor Of Science In Computer Science And Information Systems, Computer Science And Information Systems from Centro Escolar University.

What skills is Lester Lewis Reyes known for?

Lester Lewis Reyes is listed with skills including Technical Support, Tcp/Ip, Verint Call Recording, Nice Call Recording, System Administration, Mysql, Impact 360, and Verint Wfm.

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