Direct and oversee systems/storage engineering, desktop support, documentation, security governance, and disaster recovery planning. Vendor management and contract negotiation. Managing a team of 20 staff members including Systems and Network Engineers, Helpdesk technicians, IT Admins and Managers. Assisting the CIO in strategic and tactical objectives for all technology services within the organization in North America.

Direct IT Infrastructure and Security operations for the company to exceed requirements. Oversee network/systems/storage engineering, desktop support, documentation, security governance, telecommunication, and disaster recovery planning. Vendor management and contract negotiation. Managing a team of 5 staff members and 5 project-based contractors. Assisting the CIO in strategic and tactical objectives for the IT Infrastructure and Security Program.

Responsible for Enterprise data architecture including database system resilience, Disaster Recovery, Integration, quality enhancement, automation, and overall Master Data management to support on premise or SAS solutions for Service Link clientele.

Managed hybrid relational and No SQL OLTP/OLAP database environment system supporting telematics data for over 3 million vehicles. Successfully implemented HA solution on critical database system consisting of millions of transactions a minute with minimal down time and zero data loss. Aligned data retention procedures with existing policies. Worked closely with systems and storage engineers to ensure systems were optimized to achieve maximum performance.

• Managed DBA and development teams in Chennai India to support 24/7 development and administration. • Responsible for database architecture, performance, uptime and overall health of ETL processes.• Project Manager for all major SQL Server related projects - security, upgrades, Change Management, SSRS.• Responsible for logical and physical database design, implementation, maintenance and administration for over 40 SQL Servers in both clustered and non-clustered environments.• Created new databases and users: set up backups, export, import, and other monitoring scripts.• Implemented backup strategy – resulted in point-in-time recovery and significant storage savings.• Automated backups and recovery procedures.• Upgraded from SQL 2000 to SQL 2005 and SQL 2008.• Implemented Transactional Replication, Transactional Replication with updateable publisher and Database Mirroring.• Improved performance drastically by automating database maintenance consisting of index defragmentation, proper index creation, disk alignment, LUN assignment, analysis and improvement of views, queries, reports, and stored procedures as well as batch processes.• Managing database security.• Contributed to the overall improvement of database environment uptime of 99%+.• Implemented SQL server Disaster Recovery - provided technical support for database maintenance and disaster recovery.• Identified, recommended and implemented all new database technologies.• Created and implemented a database change management process.• Implemented SSRS, replaced older version of Crystal Reports.• Implemented Policy Management to aid in the administration of over 40 servers.• SQL Performance tuning from SAN Configuration to Fusion-IO cards and PCIE flash storage, code review, and review of execution plans.• Collaborated with storage engineers to design database LUN partitioning and RAID configuration for maximum performance and resilience.