Lesther Ramos Email & Phone Number

5Th Floor Wells Fargo Dr Mckinley Hill Taguig City, Phl

Performs a variety of operational tasks for complex securities that require expert knowledge of products and unit functions in systems. Provide backup for all department functions which requires extensive knowledge of the tasks and job responsibilities. Work directly with all business lines. Senior Processor acting as group lead, overseeing the daily work load and responsibilities of four team members. Act as the primary resource for critical production or escalation issues handed down by management, solved by working across all business lines to create solutions. Provide training, coaching, and feedback to new and existing staff, as well as delegating tasks to team members. Coordinator and tracking specialist for Semi-Annual Procedure Review Process, ensuring that proper format has been utilized and audit requirements have been met prior to submitting to management. Work independently under minimal supervision while receiving positive feedback from management.

Manila Philippines

I am responsible for providing effective and courteous support to investment advisors, analysts, traders and other financial professionals in relation to their Thomson Reuters’ product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry enabling them to meet the challenges of constantly evolving global markets and regulations. The Customer Support Representative will work to understand the changing needs of customers and help develop solutions from real time trading platforms and investment content and analytics to solutions for product applications.· Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction.· Help customers better understand the financial markets, securities, data, definitions and functionality in our applications.· Manage the resolution process for customers relating to data and applications for a particular product/s.· Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.· Recognize and escalate recurring problems, inferior processes or outdated procedures.· Proactively contribute and making an impact to the Helpdesk team and the achievement of its goals while working with global teams.

The Bid Manager (BM) supports the IBM sales organization in the development of customized and standard contracts and proposals. This requires cooperative collaboration with the sales team and other supporting departments (Procurement, Pricing, Legal, Customer Fulfillment), with the objective to provide completed contractual documents in a timely and accurate manner. Responsibilities:Engage in sales opportunities to deliver proposals, contracts, and pricing approvals in assistance to Sellers / Business Partners,Understand client requirements and ensure proposal documentation is fully compliant with client specifications and requirements,Use appropriate collaborative / business tools and templates and coordinate IBM sales team and other supporting departments to produce deliverables according to client’s expectations, within time critical schedules,Ensure satisfactory audit and review posture is maintained: through compliance with all relevant aspects of the Solution Design and Delivery process,Utilize foreign language skills while engaging and cultivating relationships with Sellers, Business Partners and a variety of IBM functions.Must have willingness to work flexibly, as the role involves occasional shifts and overtime toward quarter-end