Lesya Macpherson Email & Phone Number

• Develop recruiting and retention strategies, manage employee review program • Directly supervise HR Staff and provide day-to-day coaching, performance feedback, career counseling and development• Provide first line support to employees and managers on Human Resources issues, including answering questions, researching and resolving issues• Manage and facilitate programs and events including, but not limited to, holiday celebrations, educational seminars and associate morale… Show more • Develop recruiting and retention strategies, manage employee review program • Directly supervise HR Staff and provide day-to-day coaching, performance feedback, career counseling and development• Provide first line support to employees and managers on Human Resources issues, including answering questions, researching and resolving issues• Manage and facilitate programs and events including, but not limited to, holiday celebrations, educational seminars and associate morale programs• Create, maintain and constantly look for areas of improvement within the internal HR processes Show less

• Responsible for full recruitment life cycle of Software Engineers and Testers, Business Development, Marketing and Sales Managers in Ukraine, Russia and the US• Manage new hire process, collect and file new hire documentation, create and distribute monthly bank contracts • Mediate and resolve employee conflicts, coordinate team building and motivational events, write company newsletters • Take active part in developing and promoting company’s start-up projects in HR area… Show more • Responsible for full recruitment life cycle of Software Engineers and Testers, Business Development, Marketing and Sales Managers in Ukraine, Russia and the US• Manage new hire process, collect and file new hire documentation, create and distribute monthly bank contracts • Mediate and resolve employee conflicts, coordinate team building and motivational events, write company newsletters • Take active part in developing and promoting company’s start-up projects in HR area (www.betterinterviews.com, www.betterfeedback.com, www.iconixsolutions.com) by sharing ideas, testing the system, overseeing blogs, participating in trade shows Show less

• Developed tools, policies and procedures for acquisition and retention purposes of freelance employees• Designed, implemented and controlled budget of motivational bonus programs• Wrote and proofread system guides and manuals, provided working processes description and evaluation for freelance employees• Prepared QARs (quality assurance reports) of the documents in financial, technical, and marketing sphere etc.• Participated in a variety of special projects involving… Show more • Developed tools, policies and procedures for acquisition and retention purposes of freelance employees• Designed, implemented and controlled budget of motivational bonus programs• Wrote and proofread system guides and manuals, provided working processes description and evaluation for freelance employees• Prepared QARs (quality assurance reports) of the documents in financial, technical, and marketing sphere etc.• Participated in a variety of special projects involving exploration of system and process improvements Show less

• Initially hired as a Support Representative then promoted in 4 months• Assisted team of support representatives with complicated cases • Investigated and solved foreign customers' complex problems• Developed customer service procedures, policies and standards• Trained staff to deliver a high standard of customer service

• Planned, prepared and delivered lessons for 2nd and 3rd year students• Assisted in planning, evaluating, and revising curricula and course materials• Assessed students' progress by administering and grading examinations• Advised students on career issues and on academic and vocational curricula

• Planned, prepared and delivered lessons for diverse students and professionals• Evaluated and graded students' classwork, assignments and papers

Masters, English, German, Education

Flex Program

German Studies