Lesya M. Email & Phone Number

Sydney, Nsw, Au

Paralegal to the Director of Licensing and Registry Assisting the Director, Licensing and Registry, and the Licensing, Registry and Scheme teams, in carrying out the Law Society’s licensing and registration functions pursuant to the Legal Profession Uniform Law (NSW).- Working closely with the Director and a team of solicitors in respect to the delivery of all functions associated with the granting, variation, renewal and compliance with practising certificate (PC) and Australian registration certificate (ARC) conditions, in accordance with legal profession legislation; - Leading the digital transformation of The Law Society with the Marketing and IT departments;- Auditing internal records and practising certificate applications;- Composing responses to and for requests for information from the profession, the public, other regulatory bodies, and various internal departments within the Law Society;- Drafting memorandums, advices, and written correspondence;- Supporting the management of web based content pertaining to licensing and regulatory issues, including forms for use by the profession.

Jakarta, Indonesia

Mergers & Acquisitions Intern- Conducted in-depth financial analysis of market trends, investment opportunities, and client portfolios.- Assisted in preparing comprehensive reports and presentations for internal and external stakeholders.- Collaborated with the team to collect, organize, and analyze financial data. Maintained accurate and up-to-date records, ensuring data integrity and confidentiality.- Assisted in market research activities, including industry analysis, competitor profiling, and economic trends. - Supported Associates in monitoring and evaluating investment portfolios. - Handled administrative duties related to finance and investment operations. This included document preparation, filing, and other tasks as assigned.- Collaborated with cross-functional teams within the organisation to contribute to a seamless workflow.

Legal Assistant for client onboarding- Handled and vetted new client enquiries, providing general legal advice regarding personal injury compensation claims across Australia (via telephone conferences and emailed enquiries)- Answered client queries in relation to the relevant state/territories’ statute, in reference to claims in tort- Liaised with associate solicitors in assessing medico-legal files, to ascertain likelihood of claimant success- Assisted in client onboarding: arranging TC, VC and FTF conferences, addressing cost-agreements, in the practice areas of medical negligence, workers compensation, public liability and compulsory third-party insurance (CTP).

Business Banker in SME channel (commercial and corporate credit facilities)- Regular customer focus, cementing interpersonal soft skills, assisting an average of 300 clients per week, achieving KPI’s in all relevant areas (efficiency and satisfaction)- Received "GEM" awards from National Manager for process simplification, helpfulness and for exceeding standards in customer service framework- Liaised with the change management channel in scripting and filming huddle guide on complaint resolution, accessible and used by retail Westpac Group departments such as Customer Care and Business Servicing channels- Assisted consumer, business and corporate clients, internal staff (private bankers & relationship managers) in financial queries and concerns - Identified systemic issues and sought resolutions with the Ignite channel- Attracted new customers whilst strengthened current customer retention through active promotion of products, services, and provision of financial advice- Identified and mitigated risks within product verification, whilst servicing clients in compliance with security and safety policies, ensuring protection of customers' and companies' assets- Mentored new bankers through team building exercises