Leszek Ozorkiewicz Email & Phone Number

Poznań, Poland

• Implementing and driving the Customer Success department’s growth strategy
• Collaborating closely with all agency departments to ensure seamless operations
• Enhancing customer service processes to improve efficiency and client satisfaction
• Managing client accounts and fostering long-term business relationships
• Conducting market and competitor analysis to identify trends and new business opportunities for clients
• Leading the development of the Customer Success team and… Show more

Poznań, Poland

• Managing the working time and performance of the Customer Service team across five Semergy companies (5 Team Leaders and approximately 50 Specialists); motivating the team and delegating tasks
• Building strong, lasting relationships with clients and continuously ensuring their highest satisfaction
• Developing, planning, and optimizing service delivery processes to enhance client outcomes and operational efficiency
• Overseeing key performance indicators (KPIs) such as churn rate… Show more
• Overseeing key performance indicators (KPIs) such as churn rate, upsell and cross-sell value, productivity, and service quality
• Analyzing performance data and preparing reports for the organization’s Management Board

Poznań, Poland

• Operational and executive responsibility for the implementation of the optimal SL and procedures
• Planning the staffing of the Contact Center taking into account the assumed profitability, SL and forecast traffic
• Preparation of reports, analyzes and forecasts for the needs of Contact Center Area and Controlling Departament
• Optimization of operating costs, maintaining the profitability of the service
• Maintaing positive relation with Customer
• Operational management of a… Show more

Poznań, Poland

• Managing a subordinate team to maintain the operational parameters required by the Client,
• Responsibility for the implementation of optimal operational and quality results and procedures agreed for the project,
• Managing internal call center projects along with support of the main business line,
• Real time management and planning the staffing of subordinate team
• Preparation of quality and efficiency reports according to the Customer's requirements
• Training and… Show more

Poznań, Poland

• Managing the subordinate team to maintain the operational parameters required by the client
• Responsibility for achieving optimal operational and qualitative results as well as agreed-upon project procedures
• Call Center staffing planning considering established parameters and forecast
• Preparation of quality and efficiency reports according to client requirements and internal company needs
• Training and development of the subordinate team - conducting feedback sessions and… Show more
• Training and development of the subordinate team - conducting feedback sessions and coaching Show less

Poznań, Poland

• Responsibility for the performance of subordinate team members with particular emphasis on quality, productivity, customer service standards and work discipline
• Supervision of Teammates' work through call assessment and individual presentation of monitoring results
• Participation in the onboarding process of new Teammates and monitoring their work progress
• Evaluating the work of the team and making personnel decisions within the group
• Coordinating and supervising the work… Show more
• Coordinating and supervising the work of the team responsible for social media customer service,

Poznań, Poland

• Communication with customers via phone channel
• Receiving and resolving customer complaints
• Participation in the onboarding process of new employees
• Supporting colleagues in resolving more complex issues

Political Science (Publicity And Promotion)

Bachelor Of Arts - Ba, Political Science (Public Governance)