Cx Wfm Specialist
Current
Feb 2024 - Present
AeroLeads people directory · profile
Letícia Figueredo Email & Phone Number
Workforce Management | Team Lead | Customer Experience
at
Gympass
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Workforce Management | Team Lead | Customer Experience
Location
São Paulo, Brazil
Company size
Who is Letícia Figueredo? Overview
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Quick answer
Letícia Figueredo is listed as Workforce Management | Team Lead | Customer Experience at Gympass, a with 1367 employees, based in São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Letícia Figueredo.
Letícia Figueredo previously worked as CX WFM Specialist at Gympass and WFM Analyst at Msc Cruises. Letícia Figueredo holds Superior, Tecnologia Em Gestão De Produção Industrial from Universidade De Mogi Das Cruzes.
Company email context
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Gympass
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Profile bio
About Letícia Figueredo
Career started in 2011 as an intern in the reception of a company specialized in foreign trade, followed by a collection center and call center service.In 2014, I started the WFM trajectory as a control desk, moving on to assistant and junior analyst. planning in BPO. Then I return to Customer Experience in 2017 at fintech, a reference in customer service in the country and in the world.Closing the experience in the financial market, I participate in the implementation of the member support area in Brazil of the largest company in the coworking sector in the world. With that, I take my expertise and priority in the final experience of the client to add to another large company focused on its client.
Current workplace
Letícia Figueredo's current company
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Gympass
10 roles
Letícia Figueredo work experience
A career timeline built from the work history available for this profile.
Wfm Analyst
Jun 2023 - Feb 2024
Wfm Team Lead
Gestão de times de Capacity Planning, RTA e Backlog management. - Implantação de fluxo de capacity - Criação de boards de acompanhamento de backlog- Implantação de novas operações nos BPOS- Gerenciamento de estudos de impacto para prover dados à head e diretoria de área
Jun 2021 - Jun 2023
Wfm Associate
Management of real time, backlog and agents accesses. Support to realtime of internal and BPO teams.
Dec 2020 - Jun 2021
Tier 1 Support Specialist
Providing members with exceptional service by understanding their requests and offering thoughtful, timely, and effective solutions.Preparing and delivering reports to key stakeholders to better understand patterns, escalations, and areas of strength and improvement.Liaising with cross-functional departments such as billing, facilities, security, IT, and digital support if request requires cross-functional collaboration
May 2019 - Nov 2020
Customer Service Analyst
Customer service via phone chat and e-mail providing support on the payment account of the financial institution.Support to customers with open value negotiations and means of payment.Training and support of new customer experience employees.
Jun 2017 - May 2019
Junior Planning Analyst
Management of scales in the WFM operational control system, presentation studies of the main KPIs of the operation, calculation of weekly invoicing and support to managers.
Jan 2017 - Mar 2017
Workforce Management Assistant
Scale management of agents and organization of service teams.
Apr 2016 - Dec 2016
Real Time Associate
Control of metrics with respect to operation performance, work schedule, real-time report extraction with time lag, historical report extraction, call payment calculations, service level control, time off, absenteeism, time change operation, control of technical problems at the exchange, support to the manager, coordination and supervisor of telemarketing operations and others. Sending reports of results hour by hour and analysis of loss of service level.
Jul 2015 - Apr 2016
Agente De Atendimento
Oct 2014 - Jul 2015
Team & coworkers
Colleagues at Gympass
Other employees you can reach at gympass.com. View company contacts for 1367 employees →
VM
Vishnu Meenuga
Colleague at GympassPedakakani, Andhra Pradesh, India
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RZ
Rocío Zurita
Colleague at GympassGreater Madrid Metropolitan Area, Spain
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AL
Artjom Lol
Colleague at GympassHamburg, Germany
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MN
Maahi Nayak
Colleague at GympassRaipur, Chhattisgarh, India
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AV
Alajandro Villanueva
Colleague at GympassFort Wayne, Indiana, United States
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BE
Broc Edghill
Colleague at GympassToronto, Ontario, Canada
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JA
José Antonio De Oliveira
Colleague at GympassSão Paulo, Brazil
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MT
Maria Teresa Panico
Colleague at GympassNaples, Campania, Italy
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NS
Nally Souza
Colleague at GympassSão Paulo, Brazil
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RA
Ramone Alves
Colleague at GympassSão Paulo, Brazil
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Vishnu Meenuga
Colleague at GympassPedakakani, Andhra Pradesh, India
View →
RZ
Rocío Zurita
Colleague at GympassGreater Madrid Metropolitan Area, Spain
View →
AL
Artjom Lol
Colleague at GympassHamburg, Germany
View →
MN
Maahi Nayak
Colleague at GympassRaipur, Chhattisgarh, India
View →
AV
Alajandro Villanueva
Colleague at GympassFort Wayne, Indiana, United States
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BE
Broc Edghill
Colleague at GympassToronto, Ontario, Canada
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JA
José Antonio De Oliveira
Colleague at GympassSão Paulo, Brazil
View →
MT
Maria Teresa Panico
Colleague at GympassNaples, Campania, Italy
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NS
Nally Souza
Colleague at GympassSão Paulo, Brazil
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RA
Ramone Alves
Colleague at GympassSão Paulo, Brazil
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1 education record
Letícia Figueredo education
FAQ
Frequently asked questions about Letícia Figueredo
Quick answers generated from the profile data available on this page.
What company does Letícia Figueredo work for?
Letícia Figueredo works for Gympass.
What is Letícia Figueredo's role at Gympass?
Letícia Figueredo is listed as Workforce Management | Team Lead | Customer Experience at Gympass.
Where is Letícia Figueredo based?
Letícia Figueredo is based in São Paulo, Brazil while working with Gympass.
What companies has Letícia Figueredo worked for?
Letícia Figueredo has worked for Gympass, Msc Cruises, Shopee, Wework, and Nubank.
Who are Letícia Figueredo's colleagues at Gympass?
Letícia Figueredo's colleagues at Gympass include Vishnu Meenuga, Rocío Zurita, Artjom Lol, Maahi Nayak, and Alajandro Villanueva.
How can I contact Letícia Figueredo?
You can use AeroLeads to view verified contact signals for Letícia Figueredo at Gympass, including work email, phone, and LinkedIn data when available.
What schools did Letícia Figueredo attend?
Letícia Figueredo holds Superior, Tecnologia Em Gestão De Produção Industrial from Universidade De Mogi Das Cruzes.
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