Leta Liu Email and Phone Number

Shenzhen Chenghe Precision Technology Co., Ltd. is a high-tech enterprise specializing in the production of high-precision printed circuit boards (PCB) and assembly. Equipped with advanced professional and testing equipment imported from Europe, the United States, Japan, and Germany, the company operates under strict modern enterprise management standards. Our team of experts in PCB manufacturing is dedicated to providing top-quality, fast, and customized OEM/ODM value-added services.Our high-density PCBs and PCBAs are widely used across various sectors, including computers, telecommunications, industrial systems, consumer electronics, aerospace, and bio-medical technology. All products adhere to IPC quality standards and have obtained UL certification and ISO/TS16949 certification for the automotive industry quality management system. Our products are exported to regions such as the United States, Europe, Japan, Malaysia, and Singapore.Driven by a strong sense of responsibility and ambition, we are committed to our philosophy of becoming the best service provider in the PCB industry. We continuously strive for improvement and excellence, collaborating with our customers to bring their product visions to life.

All pre-sale, in-sale and after-sales services for overseas and domestic warehouses of the company's US ebay platform.1. At the same time, I was responsible for maintaining the favorable comment rate data of 12 platform accounts and replying 550 emails from overseas buyers on average every day;2. Timely communicated with the quality department and manufacturers to confirm and reply to buyers' feedback questions, and made star evaluation of customer satisfaction;3. Communicated with sales, procurement and warehouse logistics to confirm the buyer's order requirements and the timely arrival rate of the order;4. Collect new information of the platform, organize operation and reply ideas for internal training;5. Tracked and made statistics on weekly and monthly data within the group; conducted positive assessment and job reporting for subordinates;

Almost same as Transtek Magnetics company experience since the Bourns bought Transtek by Nov 2016.

Responsible for internal business communication with customers/suppliers of automotive electronic parts in Asia, Europe and America.Coordinate and resolve production and supply process issues.1. Handled customer inquiry, sample delivery, trial production orders and the performance of subsequent mass production orders;2. Skilled use of ERP system to follow up orders, supervise the connection of all links from product development to delivery, and quickly solve the shortage of materialsAnd quality issues to improve customer satisfaction;3. Communicate with foreign customers and their DOMESTIC OEM /CM through enterprise E-mail, EDI, customer website and telephoneDirect contact with the factory to maintain and promote good cooperation with foreign customers;4. Early warning of orders that may affect customer demand, timely coordination of procurement or suppliers to complete the delivery date, and proper handlingAbnormal things such as RMA return penalty;5. Responsible for receiving visits and auditing of new and old customers, arranging the whole process, taking meeting minutes and tracing the meeting contents;6. Responsible for the training and supervision of subordinates, the performance assessment of department personnel and cost control, and the achievement of the annual target of the department.