Bethany Letcher Email & Phone Number

Spokane, Washington, United States

Spokane, Washington, United States

Spokane, Washington

Destination Services Manager Role▪ Researched and maintained accurate data on definite group business.▪ Produced service requests and referrals to assist clients and local businesses.▪ Assisted sales with the coordination and execution of familiarization trips and site inspections. ▪ Attended local events and community activities to increase awareness of the region’s amenities.▪ Managed Visit Spokane’s post-event survey program. ▪ Assisted with the coordination and execution of Visit Spokane’s Annual Meeting. ▪ Produced microsites for convention groups. ▪ Coordinated planning visits. ▪ Assisted with attendance building. ▪ Connected groups with local venues, restaurants, and visitor attractions.Housing Manager Role▪ Oversaw all aspects of Visit Spokane’s housing services program. ▪ Managed hotel room blocks using Meetingmax’s software platform for room block management. ▪ Processed individual hotel reservations. Fielded phone calls and emails from conference attendees. Assisted attendees with reservations changes, special requests, and provided attendees with information regarding hotel policies. ▪ Assisted meeting planners with reservations for VIP’s, staff, and vendors. ▪ Analyzed room pick-up frequently and watched for any potential problems. Updated meeting planners and hotels on the status of room blocks throughout the process. Provided final reports to meeting planners and hotels upon the conclusion of each event.▪ Worked closely with hotels to ensure room block inventory was sufficient to meet the needs of conference attendees.

Spokane, Washington

▪ Solicited all market segments. ▪ Achieved a monthly individual room and revenue sales goal. ▪ Prospected for repeat and new business through phone, email and in person sales calls. ▪ Represented the property by sitting on the local Business Travel Association chapter board as Marketing Chair and regularly attended monthly meetings. ▪ Worked with the revenue strategy team to yield occupancy and ADR of hotel business. ▪ Cross sold other RLHC properties. ▪ Responded to leads from local CVB/DMO. ▪ Worked with the sales team to brain storm new prospecting ideas and methods to capture new business. ▪ Responded to all leads from third party planners, e.g., Hotel Planner, Cvent, and Skipper.

Ellensburg, Washington, United States

▪ Managed lodge reservations and responded to inquiries by telephone and through email. ▪ Supervised, scheduled, hired and trained lodge staff. ▪ Managed the Canyon River Ranch website, social media platforms and produced an owner newsletter. ▪ Represented Canyon River Ranch at trade shows and community events. ▪ Assisted general manager with planning annual operating and capital budgets. ▪ Managed Canyon River Ranch HOA and worked to meet the needs of CRR owners. ▪ Consistently met or exceeded quarterly sales goals. ▪ Implemented the use of Expedia in February 2015 to increase occupancy levels.

Ellensburg, Washington, United States

▪ Responded to all inquiries regarding events. ▪ Oversaw every event from start to finish. ▪ Administered contracts, deposits, and banquet event orders. ▪ Increased total number of events from 70 in 2014 to 100 events in 2015.

Snoqualmie, Washington, United States

▪ Created event contracts and banquet event orders. ▪ Assisted sales managers with on-site events and client planning visits. ▪ Received hands-on training with Delphi and Meeting Matrix.

Snoqualmie, Washington, United States

▪ Delivered excellent customer service. ▪ Handled transactions and administered end-of-day sales reports. ▪ Assisted with retail inventory.

Recreation And Tourism, Meeting And Event Planning

Activities and Societies: Recreation & Tourism Club, Meeting Planners International CWU Chapter

High School Diploma, General Studies

Activities and Societies: Golf Team